Shivan Mathur Email & Phone Number

Pleasanton, Ca, Us

Buffalo, New York, United States

• Graduate Teaching Assistant for course CSE 573 - Computer Vision and Image Processing under Dr. Nalini Ratha.• Assist in evaluating student submissions, providing constructive feedback to enhance understanding of computer vision concepts and techniques.• Review and grade assignments and exams, ensuring alignment with course objectives and learning outcomes.• Collaborate with the course instructor to address student inquiries.

Buffalo, New York, United States

• Developing ChatGPT-powered auto-complete for ticket content creation and updates, leveraging the OpenAI API with Perl scripts to enhance support response quality.• Implementing sentiment analysis using Hugging Face and OpenAI APIs to classify replies and dynamically adjust ticket priorities based on user sentiment.• Automating ticket summarization by integrating ChatGPT to generate concise summaries of ticket discussions, improving knowledge base creation and accelerating ticket resolution.• Building a RAG-based self-service chatbot that integrates with existing knowledge bases, utilizing embeddings and large language models (LLMs) to provide instant support to end-users.

Bengaluru, Karnataka, India

• Achieved a 25% improvement in data processing efficiency by optimizing ETL processes of 20+ client applications using Informatica PowerCenter and Control-M for seamless job scheduling and data integration• Orchestrated data management by engineering SQL queries, including query optimization and database schema design across 10+ client databases, leading to a 20% reduction in data processing time• Engaged in data analysis and addressed various business requests by interacting with clients and collaborating with cross-functional teams across the organization. Leveraged ServiceNow ticketing tool for efficient issue resolution, resulting in a remarkable 70% decrease in issue resolution time• Spearheaded integration of diverse data sources, administering servers, and developing application interfaces; enhanced ETL operations, resulting in a 40% reduction in processing time and increased system reliability for 100+ users• Enhanced system efficiency by 40% by implementing real-time monitoring dashboards using Power BI to track key performance indicators, thereby enhancing visibility into operational performance

Bengaluru, Karnataka, India

Jodhpur, Rajasthan, India

• Created a Hive Query Language stored procedure for the Portfolio Management System to calculate and compare for approximately 30,000 clients’ self-trading returns with other returns across various time frames• Streamlined efficient information retrieval and enabled comprehensive analysis of the client’s trading performance, showcasing technical proficiency and a commitment to optimizing data-driven decision-making processes

Jodhpur Area, India

• Engineered C++ code to compute Single and Double Integrals and derive results for complex functions, including Beta, Gamma, and factorial functions (using Stirling's Approximation), enabling successful implementation of intricate computational solutions.

Master'S Degree, Computer Science, 3.83 / 4.0

Activities and Societies: Participated in UB AI Hackathon Fall 2024 organized by UBuffalo CoLabCoursework: * Machine Learning * Data.

Bachelor Of Technology, Information Technology, 8.65 / 10.0

Coursework: * Data Structures and Algorithms * Problem Solving and Object-Oriented Programming * Database Management Systems * Operating.