Interact with onshore part..gather documents review the application and create the new health plans in WGSNeed to work on SLA metrics.Take process training for new joinees.handle reports I was responsible for ensuring the smooth and efficient installation of software cases for our clients.· This role required strong attention to detail, as well as excellent communication and problem-solving skills.· Coordinated with clients to understand their specific needs·… Show more Interact with onshore part..gather documents review the application and create the new health plans in WGSNeed to work on SLA metrics.Take process training for new joinees.handle reports I was responsible for ensuring the smooth and efficient installation of software cases for our clients.· This role required strong attention to detail, as well as excellent communication and problem-solving skills.· Coordinated with clients to understand their specific needs· Need to load health groups in system with accurate information· Conducted quality checks to ensure accuracy· Worked closely with the technical team for troubleshooting issues on CIA· Managed data entry and documentation for each case· Collaborated with cross-functional teams for successful installations· Actively participate in inventory calls with onshore inventory managers· process trained for new associates Show less

Collecting data received through various sources and enrolling Group details into system Interpreting received data in understandable format Analyzing data, preparing dashboards and reports Running Email campaigns to promote products Performing Off page SEO by submitting articles and links in various forums Working with business analyst people in business decision making process.· Clarifying customer queries in customer support process via emails and chat Working with Application… Show more Collecting data received through various sources and enrolling Group details into system Interpreting received data in understandable format Analyzing data, preparing dashboards and reports Running Email campaigns to promote products Performing Off page SEO by submitting articles and links in various forums Working with business analyst people in business decision making process.· Clarifying customer queries in customer support process via emails and chat Working with Application development team to prepare requirements document Preparing daily reports and updating status Provided strategic.· Operational recommendations for improvement across departments.· Collaborated with peers to measure ongoing· process performance, enacting changes based on historical data Show less