Shivanand Naik Email and Phone Number

• Acting as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters. • Resolving operational issues that may arise from the end-to-end sales process (e.g., sales and catalog process). • Engagement with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support. • Acting as a point of contact for a specialized topic (e.g., catalog and B2B) and train team members. • Contributing to efforts to optimize current processes, often collaborating with other groups within the company to improve day-to-day activities. • Representing team as a subject matter expert on internal processes to other functions and organizations. • Handling customers with moderately complex issues, including some "top-tier" customers (customers with strategic importance and complex relationships). • Communicating with both internal and external customers/ stakeholders at the individual contributor and management levels.

• Manage price clearance for the Countries/Zone assigned• Ensure overall TAT & Audit compliance (countries/Zone)• Quarterly review with Country/Zone/Deal Creators and BU leads for effective alignment • Review and Standardize reports ( Qtrly TL’s and BI review)• Plan back up within the team effectively • Regular Training/Updates to team members on the Bid Team Process and Products • Qtrly Management update on GMI /GMR related activities, Monthly Rainmaker updates, and Best Practice sharing(Countries/Zone).• Constant Suggestion/modification/design processes to improve efficiency. • Constant deal profile monitoring, Bid Bucket Management and Qtrly update to management.• Monthly team performance review (Goals Vs Achievement) and support • Handle operational escalations from Sales and Partners for TCE and TPE.

• This was the ID(Smart card Manufacturing organization, maintaining almost 60 % of corporate customers in Country.• Engagement with companies & procurement department for getting the ID printing orders & details of employees..• Having the delivery done through delivery team & getting the bills aknowledged.• Following up with customers for due payments & getting the payments done, Month end reconciliation of Payments & overdue amount & reporting to top management

• Meeting Builders & contractors to get the leads of prospective new house buyers & following with them for Citi Bank home Loans• Converting other bank creditors to borrow from Citibank by offering top of loans & exiting offers of interest rates• Getting Leads from customers to sell home loans & converting them to CITI bank loans by regular follow-up.