Shivanand Masne Email & Phone Number

Results-oriented software professional with 3.5+ years of experience in architecture and development of stand-alone applications encompassing Python, Java & .NET technologies.Skills:Python || Java || C# || C++ || NodeJS || .NET 6 || Docker || Selenium || MS-SQL || Redis || Mongo DB || Tomcat || IIS Server || Linux || Git-bash || HTML || JSON || JavaScript || CSS || Postman || Soap || Bootstrap || XML || Web Services || Web Sockets || IVR || AngularJS || REST API || Shopify || NLP || Neural Networks || Google Cloud Platform || AWS || Avaya Caas ||GitHub URL: https://github.com/shivanand007Future Technology, Abu Dhabi:- Lead In Design and Development of Middleware to handle events for third-party integrations to digital contact centers, supporting Avaya Oceana and other platforms. Product Ensures robust security and Extensive API Support.- Designed and Developed Selenium Based Automated System to Migrate High Volume of IP Phones from Huawei to Avaya Systems for NPCC- Chat Connector for Avaya Cloud (AXP), Which Provides Realtime peer to peer Secure Web Communication Between Customers and Agents, Solution is highly scalable and has robust security.- Developed CMS real-time connector enabling raw data collection from communication manager and CMS systems.Products Delivered For Avaya Customers :- Lead In IVR Development and Production Support- Widget Development For Contact Center using Angular and NodeJs- Designed and implemented a Computer Telephone Integration (CTI) Web Interface Tool, resulting in a 25% increase in agent efficiency.- Developed Screen Pop-up for agents to handle Incoming call on the contact center, which offers range of functionalities to agents to better understand caller quires and customer journey.- Direct customer interaction and escalation management.

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  Savitribai Phule Pune University

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