#Inspire Engineers, and Team Leaders to outperform themselves everyday#Ensure all contracted deliverables are met as agreed#Ensure all projects and teams comply to audit requirements#Demonstrate BU Capabilities during client visit#Drive capability enhancement for all engineers in the team#Participate in Campus Recruitment Drives

#Ensure Service Availability.#Manage Tickets, SLA, and Delivery of all Contracted services.#Manage Clients, Towers, and Compliance (NCI and Apars).#Prepare and present Monthly Operational Review to DPE and Clients.#Prepare and present Weekly Operational Review to DPE and other Service Leaders.

# Applying Data Quality Measures to all the files that flow from Onshore Sales Team to Data Warehousing Team.# Striking Impeccable Data Quality. Doing everything possible to ensure quality of data available for Sales management, and Finance is 100 Percent Accurate. # Driving innovation, driving change and tool usage.# Working with Global Coverage Leader on Blueworks Live (BPM on Cloud)# Optimized data collection templates# Reviewed processes with leadership, Lead the Drove changes across the COE# Learnt, drove and used Agile and Scrum Methodologies for Cognos Report Development

# Worked here as Data Quality Analyst using tools like Hyperion and Cognos. # Worked with Data Steward to identify quality issues with Data on CRM tools, helped identify the corrections needed to go on the data, fix the data and apply preventive mechanisms by way of training so that the same errors are not repeated. # Worked with Data Warehousing team to leverage other databases, get the required data and load it on our Database within the defined framework. # Helped transition onshore data quality activities to newly hired offshore resources, trained them on usage of Hyperion and Cognos. Trained new resources on all the aspects of Data Quality and helped them quickly ramp up. # Modeled data on Cognos Framework Manager, so that the entire team could build their reports using these models, created reports for the consumption of team, program managers and other stake holders. # I have been Business Data Standards Focal for the team, their one stop solution for all queries like (allowed, unallowed characters in fields, and other Data Quality Standards) Set by BDS team.# Built several process maps, flow charts and training documents using MS Visio.

# Worked here as Senior Technical Support Associate, Helped Dell Portable users resolve technical issues with their Dell Inspiron Range of Laptops. # Worked as Resolution Expert; Helped team resolve New, Complex and Difficult issues with Dell Inspiron Range of Laptops. # Technical Support Coach; Initially worked as Technical Support Coach in the transition queue, helped new associates learn how to handle and resolve Technical issues with Dell Inspiron and Dimension range of Laptops and Desktops. Then I worked as Technical Support Coach on the production floor, helping team to achieve their productivity and quality targets. # My team was the first to start inbound upselling process called Total Solutions, as a coach I introduced several ways of identifying customer's needs and then eventually selling those specific spare parts to customers while resolving the technical issues they had with their laptops. # I worked as a super coach helping all of the technical support coach identify issues and solutions proactively and prepare their teams to handle them more efficiently and confidently.

I have worked here as a technical support associate. I was working on Dell Account providing technical support to Dell Desktop Users. Primary responsibility included resolving technical issues with Dell Desktops.