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Shivana P. is listed as Tier 2 Support Engineer at Granite Telecommunications at Granite Telecommunications, a with 2062 employees, based in Lake Forest, California, United States. AeroLeads shows a matched LinkedIn profile for Shivana P..
Shivana P. previously worked as Tier 2 Support Engineer at Granite Telecommunications and Business Technical Support Specialist at Broadvoice. Shivana P. holds Bachelor'S Degree( Evaluated Degree In The Usa), English Translation from Allameh Tabataba'I University.
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Shivana P. is a Tier 2 Support Engineer at Granite Telecommunications at Granite Telecommunications. Colleagues describe her as "dedicated, hungry for knowledge and realiable" and "Ridiculously efficient is the phrase that comes to mind when I think about Shivana. I had the pleasure of working with her for almost two years at Broadvoice on the technical support team. I was particularly impressed by Shivana’s ability to handle even the toughest clients without letting it phase her. While developing this skill can often take years to develop among customer service professionals, it seemed to come perfectly natural to her. No matter what you need help with, she is always willing to lend a hand. Anyone would be lucky to have Shivana as part of their team!"
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A career timeline built from the work history available for this profile.
- Life safety- ATA setup/configuration- Fire/Alarm panel communication protocols (ContactID, MODEM, SIA, etc)- Freeswitch- PRI- Wireshark- Voipment-EPIKEdge device-Escene-Obihai- Overseeing the operation of the installation team
- Provisioning and troubleshooting VOIP phones (Yealink, Polycom, Cisco, etc) , faxes, pagers- Setting up the AA for customers and troubleshooting the AA and the call flow- Managing user accounts on the Broadvoice portal as well as setting up user presence- Call forwarding- Creating conference calls- Troubleshooting the contact center we offered at Broadvoice for the customers- Troubleshooting modem/ switches/routers/ internet connections for customers - Training the new hires - SIP trunking- Metaswitch- Bhive- Legacy
- Troubleshooting customers internet connection - Troubleshooting modems- Troubleshooting routers- Troubleshooting DSL
Other employees you can reach at granitenet.com. View company contacts for 2062 employees →
Annie Jean-Baptiste
Colleague at Granite TelecommunicationsWeymouth, Massachusetts, United States
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Carla Sommers
Colleague at Granite TelecommunicationsJacksonville, Florida, United States
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Sai Ganesh Reddy Ponnapati
Colleague at Granite TelecommunicationsQuincy, Massachusetts, United States
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Fernando Sa
Colleague at Granite TelecommunicationsGreater Boston, United States
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Pat Green
Colleague at Granite TelecommunicationsGreater Boston, United States
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Quang Nguyen
Colleague at Granite TelecommunicationsBoston, Massachusetts, United States
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Jason Barber
Colleague at Granite TelecommunicationsDallas, Georgia, United States
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Deb Spillane
Colleague at Granite TelecommunicationsGreater Boston, United States
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Joe Bianchi
Colleague at Granite TelecommunicationsQuincy, Massachusetts, United States
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Liam Barnes
Colleague at Granite TelecommunicationsSmyrna, Tennessee, United States
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Quick answers generated from the profile data available on this page.
Shivana P. works for Granite Telecommunications.
Shivana P. is listed as Tier 2 Support Engineer at Granite Telecommunications at Granite Telecommunications.
Shivana P. is based in Lake Forest, California, United States while working with Granite Telecommunications.
Shivana P. has worked for Granite Telecommunications, Broadvoice, Broadvoice Inc, Los Angeles Ort College-Los Angeles Campus, and Wlt Institute.
Shivana P.'s colleagues at Granite Telecommunications include Annie Jean-Baptiste, Carla Sommers, Sai Ganesh Reddy Ponnapati, Fernando Sa, and Pat Green.
You can use AeroLeads to view verified contact signals for Shivana P. at Granite Telecommunications, including work email, phone, and LinkedIn data when available.
Shivana P. holds Bachelor'S Degree( Evaluated Degree In The Usa), English Translation from Allameh Tabataba'I University.
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