Shivanee Singh Email & Phone Number

New York, Ny, Us

New Jersey, United States

Define and implement global operations strategy, structure, processes and change management. Plan and execute digital investment strategy and streamlining of all company standard operating procedures into a global organization.Partner with internal stakeholders, including our HR Advisors, and Senior Leadership team to help improve employee experience (EX) and customer experience (CX) effectively.Digitally transform all Employee relations HR functionalities in all regions to an enterprise HRIS tool.Deployed and executed projects while tracking KPI metrics to support company financial results. Implemented enterprise CRM tools to support customer and employee engagement. Innovated and expedited company program to provide global 24/7 support to our customers.

Orange County, California, United States

Supported the implementation and sustainment of digital change initiatives; mobile applications, digital roadmaps, implemented and supported digital employee/ customer experience for the West Division in Walmart Stores. Collaborated with operators to ensure adoption and seamless execution of digital change initiatives, mobile applications, digital roadmaps, and product launches through training, communication, technology, and guidance; working with operators on strategy execution facilitating alignment between teams within different workstreams working across digital space.Developed strategies and provided recommendations and process improvement plans that facilitate market share growth and adoption of digital products. Identified and analyzed operational gaps; developing and implementing solutions to improve program and process metrics (productivity, quality).

Los Angeles County, California, United States

Directs the management team in facility operations and communicates with both management and hourly associates about facility operations, merchandising, financials and company direction.Drives implementation plans to align with market performance data; identifying areas of potential improvement; maintaining partnerships with stakeholders to monitor and align progress and execution; tracking and reporting on financial performance and providing recommendations on new process improvements. Maintain Monitor progress, collect, analyze, and measure process data and metrics. Leverage metrics to initiate and/or improve sustainable practices and procedures; review data for trends and gaps in the process.Develop solutions within business areas that reduce cost and meet business goals; prioritizing assignments; ensuring accuracy of business data; recommending program changes to stakeholders based on data; and persuading cross-functional teams and stakeholders to implement changes.

Ontario, California, United States

Develop and execute end-to-end programs focused on supporting digital innovation and streamlining talent and development in Walmart Stores.Create learning strategy; core leadership, field associates, stakeholders, and executive leadership on program requirements; and developing and implementing a program management life cycle.Develop headcount guidance and resource bandwidth of training for facilitators, and core academy leadership to support training for Walmart employees. Lead the learning content strategy by utilizing applications and analyzing KPI metrics to innovate training and implement relevant content to curriculum to support customer and operational needs.Evaluate existing training programs gather data to measure the impact and develop current curriculum based on the company’s roadmap to digital transformation. Drive informed decision-making and ensures resolution of critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business.Establish a certification criteria based on current standard operating procedures, company vision, customer success and stakeholders.

Riverside, California, United States

Support with Walmart Store relocation of facility for people, culture, talent and development. Strategic planning, recruiting, hiring, and onboarding 280 employees while maintain consistency and development of current headcount of 300 employees. Analyze and build business justification for hiring trends to support $80M to $120M projected $40M+ sales growth to support current business model. Implement new hiring training sponsorship program to support with retention and development of new employees based on facility challenges.Evaluate employee opinion survey and establish an action plan to resolve based on feedback given. Implemented associate awareness and recognition program for safety and compliance within in the facility. Provide change management strategies and solutions to support ongoing challenges in the facility. Established and analyzed store communications via cadence meetings to build engagement and streamline information across the day to day operations.

Master'S Degree, Chemistry

Bachelor'S Degree, Science