Shivani Arora Email and Phone Number

Result-oriented Analyst with more than 5 years of experience in the field of Operations and Analysis. Process and workflow enhancements with smart project management and stakeholder management skills. Proven ability to identify and improve competency. Possess strong aptitude in analyzing process gaps and improvement opportunities. Acknowledge KPIs and SLAs, Process Mapping, Risks with Impact and Data Analytics skills.Well versed with high documentation skills and hands-on experience in MS Excel and MS Office tools. Confident Initiator, flexible and enthusiastic team player with excellent communication skills, hard-working and loyal with taking complete ownership of work. Awarded with excellence and making a difference titles on department level.