Operations Manager

• Review orders, assist with accounting and identify discrepancies between bills, compensation and customer accounts. • Create quotations and proforma invoices and prepare tender documents for provincial tenders.• Attend to all relevant administration, implementing processes to ensure smooth and efficient operations and effective record keeping.• Maintain product knowledge and promote products to customers.• Manage the complete invoicing process.• Compile daily reports on orders loaded on the system and quotations completed.• Act as customer liaison for any queries and processing of any orders.• Provide support to all Sales Representatives, nationally.• Products include Hospital Beds & Furniture; Patient Handling Equipment; Wound Care (Pressure Injuries); and Homecare (Beds).

• Provided administrative support and project management assistance to sales teams across Africa, including creating quotations and proforma invoices, preparing sales contracts, and processing invoices. • Researched and identified potential customers and promoted products.• Managed stock and coordinated the picking and packing of stock to fill orders.• Oversaw the packing of goods to be shipped from warehouse in South Africa.• Placed orders with factories in Poland, the Netherlands and China and coordinated shipping to customers.• Created shipping documentation and tracked shipped orders.• Presented back orders for the department at the commercial tracking meeting.• Compiled daily reports on orders loaded on the system and quotations completed.• Acted as customer liaison for any queries and processing of any orders.• Provided support and assistance to all market leaders in the field.• Products included Hospital Beds & Furniture; Patient Handling Equipment; Hygiene & Disinfection Equipment; Wound Care (Pressure Injuries); DVT Prevention (Equipment & Consumables); and Homecare (Beds).

• Engaged clients, providing complete solutions in order to boost customer acquisition levels and grow sales across the KwaZulu-Natal Coastal region.• Specialized in providing training in medical devices for medical professionals.• Promoted and presented medical device products at congresses and workshops.• Implemented marketing strategies and prepared sales reports.• Worked closely with regional and product managers to report on customer feedback.• Established and maintained strong relationships with medical and administration staff and actively followed up on all prospects and possible quality leads.• Completed and submitted government tenders.• Products: X-Ray Machines, Ultrasound Machines, OBGYN and Consumables.• Clients: Netcare, GP's and Specialists.Notable Achievements:• Achieved monthly targets every month within the first 6 months of employment.

• Within ICU, I performed clinical investigative and corrective procedures on patients, in collaboration with medical practitioners.• Performed bed side checks on the suction unit, manual resuscitator and ventilators, as well as pre-use checks of defibrillators and oxygen cylinders.• Completed Arterial blood gas sampling and performed blood gas machine analysis and 12 lead ECG’s.• Prepared for insertion of Arterial, Central and Dialysis catheters.• Clinical machines worked on include:o Ventilatorso ECG’so Cardiac output machineso Defibrillators o Echo machineo Infusion pumpso Nitrous oxide machines

• Gained experience within a Theatre and ICU environment.