Shivani Deepnarain Email & Phone Number

Operations Manager

Pretoria, Gauteng, South Africa

• Review orders, assist with accounting and identify discrepancies between bills, compensation and customer accounts.
• Create quotations and proforma invoices and prepare tender documents for provincial tenders.
• Attend to all relevant administration, implementing processes to ensure smooth and efficient operations and effective record keeping.
• Maintain product knowledge and promote products to customers.
• Manage the complete invoicing process.
• Compile daily reports on orders loaded on the system and quotations completed.

• Provided administrative support and project management assistance to sales teams across Africa, including creating quotations and proforma invoices, preparing sales contracts, and processing invoices.
• Researched and identified potential customers and promoted products.
• Managed stock and coordinated the picking and packing of stock to fill orders.
• Oversaw the packing of goods to be shipped from warehouse in South Africa.
• Placed orders with factories in Poland, the Netherlands and China and coordinated shipping to customers.
• Created shipping documentation and tracked shipped orders.

• Engaged clients, providing complete solutions in order to boost customer acquisition levels and grow sales across the KwaZulu-Natal Coastal region.
• Specialized in providing training in medical devices for medical professionals.
• Promoted and presented medical device products at congresses and workshops.
• Implemented marketing strategies and prepared sales reports.
• Worked closely with regional and product managers to report on customer feedback.
• Established and maintained strong relationships with medical and administration staff and actively followed up on all prospects and possible quality leads.

St. Augustines Hospital, Durban

• Within ICU, I performed clinical investigative and corrective procedures on patients, in collaboration with medical practitioners.
• Performed bed side checks on the suction unit, manual resuscitator and ventilators, as well as pre-use checks of defibrillators and oxygen cylinders.
• Completed Arterial blood gas sampling and performed blood gas machine analysis and 12 lead ECG’s.
• Prepared for insertion of Arterial, Central and Dialysis catheters.
• Clinical machines worked on include:o Ventilatorso ECG’so Cardiac output machineso Defibrillators o Echo machineo Infusion pumpso Nitrous oxide machines

• Gained experience within a Theatre and ICU environment.

Short Course In Accounting

Btech In Clinical Technology

National Diploma In Clinical Technology