Sai Shivani Pasupala Email and Phone Number

Collaborated with the Walmart Returns Platform team to contribute to global initiatives, focusing on optimizing return processes and enhancing the customer experience through data-driven insights and strategic process improvements.Utilized tools such as IntelliJ, Maven, Tomcat, GitHub for version control, and Postman for API testing to ensure seamless integration of backend processes with business requirements.Partnered with cross-functional teams, including data engineering to integrate customer and operational data, enabling stakeholders to gain insights into marketplace return trends and operational bottlenecks.Applied data analysis and visualization techniques, such as Power BI and Tableau, to create dashboards and reports that tracked key return process metrics, helping to monitor performance and support decision-making for business improvements.Conducted data quality assessments and identified gaps in data sources, collaborating with teams to address these gaps, ensuring data accuracy and completeness for business reporting and analysis.Worked closely with business analysts to define technical specifications for integrating and managing data from diverse sources to improve customer experience, providing feedback to engineering teams on data models and system enhancements.Utilized Agile methodologies to manage and prioritize workstreams, driving key deliverables in data and reporting initiatives, which resulted in streamlined workflows and improved operational efficiency.

• Managing the ASU chat-bot application which helps in content creation and allows distributed management across the university.• Supported the application by escalating Tier 1 issues related to the chat bot with product owners and development team.• Documenting the sprint planning for the projects on JIRA.• Helping the development teams in performing unit testing and de-bugging.• Proactively escalated project issues and vulnerabilities to appropriate senior managers and stakeholders, driving prompt resolution and risk mitigation.• Led the design and documentation of information system processes and best practices for all aspects of project management, aligning with industry standards and organizational objectives.• Mentored team members in project management standards and methodologies, providing guidance and support to ensure understanding and adherence to best practices.• Planned activities to enhance the skill sets of the IT team, identifying training needs and opportunities for professional development to drive continuous improvement.• Utilized proficiency in MS Excel for data analysis and complex formulas, leveraging analytical capabilities to extract insights and support decision-making processes.• Demonstrated proficiency in using tools such as Microsoft Project, Word, Excel, PowerPoint, and document management tools like SharePoint Online to create work breakdown structures, document project-related information, and develop presentations.

• Analyzed existing code packages to identify areas for code optimization and readability improvement. Performed code cleanup activities, enhancing the maintainability and understandability of the codebase.• Collaborated with the development team to identify code packages that required improved test coverage. Implemented additional unit tests and integration tests to increase the code coverage to 85%.• Developed and executed unit test cases to verify the functionality of individual code components. By creating comprehensive unit tests, you ensured the accuracy and reliability of the software's core functionalities.• Participated in integration testing efforts, focusing on validating the interactions between different components of the software. Collaborated with the team to design and execute integration test scenarios, identifying and resolving any integration issues.• Through your work on improving code coverage and performing testing, you significantly increased the efficiency of the source code. By identifying and addressing inefficiencies, you contributed to enhancing the overall performance of the software.• Worked closely with the development team to identify and troubleshoot software defects and issues discovered during testing. Collaborated with team members to investigate and resolve bugs, ensuring the software met the desired quality standards.• Documented the test scenarios, test results, and any issues or bugs encountered during testing. Generated comprehensive quip reports to communicate the findings to the development team, facilitating effective collaboration and timely resolution of identified issues.

Led a CRM optimization project for a telecom client, where I worked closely with cross-functional teams to identify key customer pain points through data analysis. Implemented CX data integration that improved customer retention by 15% over a 6-month period.Created detailed data models to integrate customer feedback with operational data. Collaborated with data engineers to structure SQL queries and pipelines, improving data consistency and reducing reporting errors by 20%.Developed and deployed Power BI dashboards that tracked over 25 KPIs across different customer interaction channels. These dashboards helped executives identify real-time bottlenecks in customer service operations, leading to a 10% improvement in resolution time.Conducted comprehensive gap analyses, identifying missing or incorrect data in key reports. Worked closely with the data quality team to implement validation mechanisms, resulting in more accurate CRM reports for decision-making.Directed efforts to integrate new data visualization tools, training team members on using Tableau for generating insights and enabling faster, data-driven decision-making.Managed multiple project deliverables, including coordinating with the technical team on data cleansing processes and ensuring alignment with business requirements for CRM workflow enhancements.

• Collaborated with business stakeholders to understand their requirements and translate them into functional specifications for Pega Healthcare domain applications.• Conducted workshops and meetings with business users to gather and analyze their needs, documenting detailed business requirements and use cases.• Supervised and mentored a team of developers, providing guidance and support to ensure successful project delivery and adherence to best practices.• Developed and implemented a standardized coding framework and guidelines, improving code quality and maintainability across projects.

• Provided code maintenance and system upgrades to maximize performance.• Resolved system test and validation problems to provide normal program functioning.• Fine-tuned the application based on performance issues, resolving tickets, configuring the application, and deploying code fixes.• Contributed to the creation and maintenance of technical documentation, including design specifications, user guides, and release notes.• Learned and shared knowledge of new technologies to support technically challenging projects and various responsibilities.