I'm Shivani, a seasoned manager at Sushi2go, where I excel in overseeing operations and delivering outstanding customer experiences. With a Bachelor’s degree in Electrical and Electronics Engineering and a Postgraduate Diploma in Cyber Infrastructure, I bring a robust technical foundation and a keen understanding of systems and infrastructure to my professional endeavors.My career has been marked by a strong focus on efficiency and innovation, skills I am now eager to channel into consulting roles. I am passionate about leveraging my technical background and managerial experience to provide businesses valuable insights and strategic solutions.Actively seeking opportunities in consulting, I am driven to apply my analytical skills and hands-on experience to help organizations optimize their operations and achieve their goals. I aim to contribute to impactful projects and drive meaningful improvements across diverse business landscapes.
Sushi2Go
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Front Desk OperationsSushi2Go May 2023 - Present● Managed front desk operations, including phone calls, emails, visitor check-ins, and workspace organization, while controlling key and access card distribution with a 99% accuracy rate. ● Overseen guest complaints, resolving 80% of issues on the spot and escalating complex concerns to appropriate departments.● Delivered customer service to clients, responding to inquiries, and resolving issues with a 95% satisfaction rate based on customer feedback surveys.● Identified up-sell opportunities, achieving a 30% up-sell rate by promoting additional products and services during customer interactions, contributing to revenue growth.● Welcomed and assisted customers, answering their product-related inquiries, maintaining customer satisfaction surveys, and achieving a 95% or higher rating.
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Technical Service RepresentativeCal-On Industries Ltd Sep 2019 - May 2021Hyderabad, Telangana, India● Transformed migration of Active Directory infrastructure to a new server environment, ensuring minimal disruption to business operations and zero data loss during the transition.● Amplified virtualization technologies such as VMware and Hyper-V to optimize server resource utilization, resulting in a 30% reduction in hardware costs and improved scalability of IT infrastructure.● Installed and configured client computer systems, ensuring seamless functionality and optimal performance, resulting in a 20% reduction in system downtime.● Diagnosed and resolved over 150 technical issues weekly, achieving a 95% success rate in troubleshooting Windows and Linux systems, hardware, and network-related problems, ensuring minimal downtime● Deployed desktop and laptop systems, meeting project deadlines and ensuring seamless integration of new hardware into existing IT infrastructure.
Shivani Sarika Education Details
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Cyber Infrastructure Specialist
Frequently Asked Questions about Shivani Sarika
What company does Shivani Sarika work for?
Shivani Sarika works for Sushi2go
What is Shivani Sarika's role at the current company?
Shivani Sarika's current role is Front Desk Operations | Postgraduate Degree in Cyber Infrastructure Specialist | Customer Service Professional |.
What schools did Shivani Sarika attend?
Shivani Sarika attended Lambton College, Anurag Group Of Institutions.
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