Shivani Gupta Email & Phone Number

San Rafael, Ca, Us

Larkspur, California, Us

Strategic Planning: Provide strategic recommendations to senior leadership and collaborate with them to translate business strategies into actionable plans. Drive and manage implementation of initiatives that align with the goals and objectives of the company.Process Optimization: Identify, evaluate, and enhance existing business processes to ensure optimal efficiency and effectiveness.Project Management: Lead and oversee the planning, execution, and successful delivery of strategic projects. Develop project plans, allocate resources, track progress, and collaborate with functions to ensure timely completion.Performance Metrics: Establish and monitor KPIs to assess the success of operational initiatives and health of the business. Identify areas for improvement and proactively address challenges to drive continuous improvement.Change Management and Ad hoc projects: Lead change management efforts to ensure smooth adoption of new processes, tools, or technologies. Act as an internal consulting team to functional leaders on ad hoc basis depending on the business needs.

Larkspur, California, Us

Larkspur, California, Us

Larkspur, California, Us

Tiburon, Ca, Us

Strategic planning and implementation for partner growthOnboarding and launching new advertising programsProcess Improvement & OptimizationManagement and growth of new web partners to continually expand the book of businessTechnological product enhancements for data driven decision making and problem solvingEffective Team management for increased accountability & delegation of tasks

New York, New York, Us

As the Operations Lead, utilized my vast experience in ITeS sector with exposure to provide service to international and domestic markets across BFSI, Telecom, Small business loans & Education domains.The first point of Contact on behalf of the Operations Center with the clients. Planned for upcoming organizational needs and implement strategies in a proactive manner to ensure process operates efficiently according to client and company measures.Worked with support departments to ensure business strategies are effectively executed and to enable achievement of budgetary measurements.Created Knowledge Management portal, with the help of IT team for all the BPO Process/ Projects.Through continuous focus on Improvement in productivity and quality led to reduction in cycle time in many areas. Successfully managed the Call Quality Assurance Teams which involved managing training, change, call quality assurance and performance for all the engagements. Responsible for complete client Interaction and implementation of all the client-specific details in daily operational activities and procedures. As a Service Delivery Manager, kept attrition under control at all points of time and increase in the employee satisfaction survey score through timely & constructive feedback and counseling.

Rajkot, Gujarat, In

Development & Implementation of Process improvement measures.Forecasting & scheduling budgets and resources.Employee motivation/retention programs.Business improvement through value additions.

Gurgaon, Haryana, In

Process/Campaign management, Sales Reporting, Quality assessment.Supervised team adherence to schedules and rosters.Team player - Encouraged employees to look for new ideas and acknowledging efforts made.Specialized in target setting and attrition.Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching and training.

Masters, Finance

Bachelors, Commerce

High School, Commerce