Shivani Gupta

Shivani Gupta Email and Phone Number

Director of Strategy and Operations @ Call Trader
San Rafael, CA, US
Shivani Gupta's Location
San Rafael, California, United States, United States
Shivani Gupta's Contact Details

Shivani Gupta personal email

n/a
About Shivani Gupta

Resourceful PMP trained business leader with a proven track record of increasing revenues of the organization for over 15 years in B2C online advertising and performance marketing. Holds strong business orientation of campaign management in digital media advertising and operations in IT & ITeS industry including lead generation, account growth, client relationship management, vendor partnership, data analytics and reporting. Specializes in creating strategies for monetization and optimization of different product lines to ensure optimal efficiency and effectiveness. Always prefers to take analytic approach in problem solving.I am invested in leveraging my expertise and knowledge to assist businesses in implementing operational & growth strategies. Let's connect and explore how I can help your business thrive.

Shivani Gupta's Current Company Details
Call Trader

Call Trader

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Director of Strategy and Operations
San Rafael, CA, US
Website:
calltrader.com
Employees:
10
Shivani Gupta Work Experience Details
  • Call Trader
    Director Of Strategy And Operations
    Call Trader
    San Rafael, Ca, Us
    View
  • Call Trader
    Director Of Strategy & Operations
    Call Trader Feb 2021 - Present
    Larkspur, California, Us
    Strategic Planning: Provide strategic recommendations to senior leadership and collaborate with them to translate business strategies into actionable plans. Drive and manage implementation of initiatives that align with the goals and objectives of the company.Process Optimization: Identify, evaluate, and enhance existing business processes to ensure optimal efficiency and effectiveness.Project Management: Lead and oversee the planning, execution, and successful delivery of strategic projects. Develop project plans, allocate resources, track progress, and collaborate with functions to ensure timely completion.Performance Metrics: Establish and monitor KPIs to assess the success of operational initiatives and health of the business. Identify areas for improvement and proactively address challenges to drive continuous improvement.Change Management and Ad hoc projects: Lead change management efforts to ensure smooth adoption of new processes, tools, or technologies. Act as an internal consulting team to functional leaders on ad hoc basis depending on the business needs.
    View
  • Call Trader
    Sr. Manager - Process & Strategy
    Call Trader Feb 2020 - Feb 2021
    Larkspur, California, Us
    View
  • Madera Digital
    Director Of Strategy & Operations
    Madera Digital Feb 2021 - Present
    Larkspur, California, Us
    View
  • Madera Digital
    Sr. Manager - Process & Strategy
    Madera Digital Feb 2020 - Feb 2021
    Larkspur, California, Us
    View
  • Tiburon Media Group
    Process Manager
    Tiburon Media Group Aug 2016 - Jul 2020
    Tiburon, Ca, Us
    Strategic planning and implementation for partner growthOnboarding and launching new advertising programsProcess Improvement & OptimizationManagement and growth of new web partners to continually expand the book of businessTechnological product enhancements for data driven decision making and problem solvingEffective Team management for increased accountability & delegation of tasks
    View
  • Silicon Biztech Pvt Ltd
    Head Of Operations
    Silicon Biztech Pvt Ltd Jul 2006 - Feb 2010
    New York, New York, Us
    As the Operations Lead, utilized my vast experience in ITeS sector with exposure to provide service to international and domestic markets across BFSI, Telecom, Small business loans & Education domains.The first point of Contact on behalf of the Operations Center with the clients. Planned for upcoming organizational needs and implement strategies in a proactive manner to ensure process operates efficiently according to client and company measures.Worked with support departments to ensure business strategies are effectively executed and to enable achievement of budgetary measurements.Created Knowledge Management portal, with the help of IT team for all the BPO Process/ Projects.Through continuous focus on Improvement in productivity and quality led to reduction in cycle time in many areas. Successfully managed the Call Quality Assurance Teams which involved managing training, change, call quality assurance and performance for all the engagements. Responsible for complete client Interaction and implementation of all the client-specific details in daily operational activities and procedures. As a Service Delivery Manager, kept attrition under control at all points of time and increase in the employee satisfaction survey score through timely & constructive feedback and counseling.
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  • Aspl
    Manager - Business & Resources
    Aspl Nov 2005 - Jul 2006
    Rajkot, Gujarat, In
    Development & Implementation of Process improvement measures.Forecasting & scheduling budgets and resources.Employee motivation/retention programs.Business improvement through value additions.
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  • Espire Infolabs
    Team Leader Voice Operations
    Espire Infolabs Oct 2004 - Oct 2005
    Gurgaon, Haryana, In
    Process/Campaign management, Sales Reporting, Quality assessment.Supervised team adherence to schedules and rosters.Team player - Encouraged employees to look for new ideas and acknowledging efforts made.Specialized in target setting and attrition.Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching and training.
    View

Shivani Gupta Skills

Crm Team Management Management Performance Management Program Management Business Development Telecommunications Leadership Training Service Delivery Customer Relationship Management Human Resources Lead Generation Project Management Business Process Improvement Online Advertising Analytics Business Analysis Digital Marketing Digital Media Services Online Marketing Data Analysis Market Research Account Management Team Leadership Software As A Service

Shivani Gupta Education Details

  • Institute Of Chartered Financial Analysts Of India
    Institute Of Chartered Financial Analysts Of India
    Finance
  • Delhi University
    Delhi University
    Commerce
  • Delhi Public School
    Delhi Public School
    Commerce

Frequently Asked Questions about Shivani Gupta

What company does Shivani Gupta work for?

Shivani Gupta works for Call Trader

What is Shivani Gupta's role at the current company?

Shivani Gupta's current role is Director of Strategy and Operations.

What is Shivani Gupta's email address?

Shivani Gupta's email address is sh****@****der.com

What schools did Shivani Gupta attend?

Shivani Gupta attended Institute Of Chartered Financial Analysts Of India, Delhi University, Delhi Public School.

What skills is Shivani Gupta known for?

Shivani Gupta has skills like Crm, Team Management, Management, Performance Management, Program Management, Business Development, Telecommunications, Leadership, Training, Service Delivery, Customer Relationship Management, Human Resources.

Who are Shivani Gupta's colleagues?

Shivani Gupta's colleagues are Zoe Campora, Arrian B..

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