Managing P&L: Driving growth projects to ensure financial health and sustainability.Onboarding and Deboarding: Leading the onboarding and deboarding processes to ensure seamless transitions for providers.Process Optimization: Streamlining operations and provider management processes to enhance efficiency in primary care and corporate settings.Content/Catalog Optimization for Practo: Improving content and catalog management to optimize user experience and service delivery on the Practo… Show more Managing P&L: Driving growth projects to ensure financial health and sustainability.Onboarding and Deboarding: Leading the onboarding and deboarding processes to ensure seamless transitions for providers.Process Optimization: Streamlining operations and provider management processes to enhance efficiency in primary care and corporate settings.Content/Catalog Optimization for Practo: Improving content and catalog management to optimize user experience and service delivery on the Practo platform. Show less

●Worked on product roadmap to introduce schedule consult feature converting 20% of thedrop users.● Worked on introducing transaction queuing features on user app by managingdependencies and getting product backlog prioritized which added 2L MRR.● Worked on introduction of online clinic slots for doctors on Qikwell which dropped lostrevenue on daily orders by 66% with the help of operational intervention.● Launched a MVP for private label product to check the… Show more ●Worked on product roadmap to introduce schedule consult feature converting 20% of thedrop users.● Worked on introducing transaction queuing features on user app by managingdependencies and getting product backlog prioritized which added 2L MRR.● Worked on introduction of online clinic slots for doctors on Qikwell which dropped lostrevenue on daily orders by 66% with the help of operational intervention.● Launched a MVP for private label product to check the viability.MVP was launched in 3months timeline.● Launched earning section on doctors app front which provided better visibility to doctorsabout their daily earnings which in long run improved CSAT by 5%.● Managed teams through finalizing objectives and key performance indicators whichincreased efficiency to 90%, eventually improving organizational efficiencies.● Ensured 90% compliance to all SOPs through various operation improvement projects. Show less

-Built the strategy for operations and user experience design for teleconsultation impacting 2 million consumers during COVID 19 pandemic.-Worked on business model leading 400x growth in association of doctors with practo.-Built operational plan to reduce cost per order by 35% leading to 25% increase in gross margin across telemedicine product.-Built business strategy to increase video consultation adoption by 90% and prescription module by 80% amongst doctors leading to increase… Show more -Built the strategy for operations and user experience design for teleconsultation impacting 2 million consumers during COVID 19 pandemic.-Worked on business model leading 400x growth in association of doctors with practo.-Built operational plan to reduce cost per order by 35% leading to 25% increase in gross margin across telemedicine product.-Built business strategy to increase video consultation adoption by 90% and prescription module by 80% amongst doctors leading to increase in CSAT by 20%.-Handled a team to 30 associates to reduce tickets closure TAT on various escalations by 60%.-Created and owned OKRs and AOP for overall business and experience strategies increasing team's efficiency by 20%.-Led quality control initiatives to reduce cancellations by 70% Show less

-Led a team to launch telemedicine product which led to 400X growth in daily footfall.-Led 20 members concierge team leading to 2x growth in appointment.-Managed live monitoring of ongoing consultation which increased 20% customer satisfaction

- Manage OPDs ,Maternity & NICU’s daily operations and business tracking to increase conversions (OP/ER to IP/Lab/Radiology/Pharmacy) (Average daily footfalls – 1600, Revenue - 100 croreyearly).- Monitor costs and implement initiatives to control costs.- Implementation of Processes and initiatives which includes handling Electronic Medical Records and Hospital Information System.- Ensuring timely completion of all EMR related work.- Managing Staff communication for… Show more - Manage OPDs ,Maternity & NICU’s daily operations and business tracking to increase conversions (OP/ER to IP/Lab/Radiology/Pharmacy) (Average daily footfalls – 1600, Revenue - 100 croreyearly).- Monitor costs and implement initiatives to control costs.- Implementation of Processes and initiatives which includes handling Electronic Medical Records and Hospital Information System.- Ensuring timely completion of all EMR related work.- Managing Staff communication for efficient use of EMR in order to use docflow sheet.- Assisting clinicians with use of EMR/HIS.- Manage the appointment scheduler for all OPDs.- Manage Revenue Cycle for all the patients and ensure its smooth functioning.- Coordinate with the marketing team and provide inputs to enhance business.- Capital expenditure planning for equipment procurement and submission of ROI.- Package formulation as per business requirements based on inputs from Consultants andcustomers.- SPOC for Consultant grievances/concerns.- Arrest revenue leakages by monitoring data.- Vendor Management – Screening/Selection/MoU preparation and performance evaluation.- Team Management: Manage a team of nearly 25 reportees comprising of patient carecoordinators, technicians and physician assistants.- Team appraisal and KPI/KRA formulation.- Handle patient escalations and take them to their logical conclusion.- Jointly ensure along with the quality team that quality protocols are adhered to and standardsare complied with.- Liaise with VIPs / Corporate clients to ensure seamless experience. Show less

Driving customer CSAT & NPS for the flagship hospital.Streamlining process across various departments like OPD, Radiology etc.

- Manage OPDs, Analyzing the business requirement and advancing the company’s saleseffort.- Worked with the team and various stake holders to set up various operational process in OutPatientand Inpatient Department.- Organized various events and talks to enhance business and customer experience on a monthlybasis.