Shivani Patel Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Worked on Manual & Automation scripts of Web & desktop application in a multi project environment.• Tested the software on different platforms such as iOS & Android.• Performed Unit Testing, Integration Testing, System Testing, Black Box Testing, GUI, Functional Testing, Performance Testing, Smoke Testing, Regression Testing and UAT.• Involved in writing the Test Cases, Test plan, Test Strategies, Test Scenarios using Use cases and requirement specification document & filing logs using JIRA & Confluence.• Reported the progress of testing and quality of software to the Test Lead and Project Manager.• Provided formal sign-off on all testing deliverables and testing events.• Documented Bug status reports and presented in the review meetings.• Assisted in the automation of test scripts using QTP and Selenium for the Web portion of this application.• Regression tested and performed random/adhoc testing on devices, resulting in finding out of the major bugs that crashed the application.• Conducted phase wise UAT with required documentation for all deliverables.• Attended Requirement review meetings & BUG fixing meeting and provided feedback to the QA Lead and PM.• Involved in sprint retrospective, sprint grooming meetings and Project review meetings, including Project team members, business members, external vendors and stakeholders as required.

Calgary, Alberta, Canada

• Providing friendly and courteous customer service to all associates& Customers.• Responding promptly to Cashier and Head Cashier requests.• Counting vault and key media from previous days sales.• Balancing petty cash and count cashier floats.• Balancing safe, maintaining cashier log, making daily cash and cheque deposits.• Logging cashier overages and shortages.• Informing management of missing media, sorts, and overages.• Troubleshooting and supporting existing computer equipment in the store

Calgary, Alberta, Canada

• Responsible for following through on all customer Order Management orders from beginning to end and until the customer is satisfied.• Generating special order, install and website orders.• Provide fast, friendly service, actively seek out customers.• Ask open ended questions about customer’s projects to determine their needs and level of expertise.• Trained new cashiers on procedures & customer service.• Routinely answered customer questions regarding merchandise & pricing.• Providing technical support on POS related to system glitch, old receipts, or daily reports.• Suggested new features for the POS application which allow to start or stop value added services at POS counter itself.• Presented reports of POS activities to the Store Manager.• Assisted in other operational duties during my tenure.• Generating daily and weekly reports for all transactions including returning items calculation.• Working in back office related to POS for all cash tills for the store.• Ensure customers receive products and service requested in a timely accurate manner.• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers, and third-party agents.• Resolve issues assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors, and service providers in a timely and professional manner.

Chicago, Illinois, United States

• Worked on Manual testing of the application for the Travel portal domain.• Develop, document, and maintain Test cases and other test artifacts like the Test Data, Data• Performed System Testing, Black Box Testing, Smoke Testing, Regression Testing, GUI Testing.• Review of testing results and defects to determine impact to overall project plan and implementation schedule.• Worked closely with PM, Test Lead, Development Team and Test Team to write to coordinate defect fixes and build planning.• Involved in Production Validation after implementation to perform high level test scenarios.• Participated with production support team to resolve any issues throughout production validation.• Involved in Defect Review Meeting and Testing Issue Meetings to provide the better understanding.• Attended Requirement review meetings and BUG fixing meeting and provided feedback to the QA.

Vadodara, Gujarat, India

Looking after sales to existing clients• Looking after the client's requirement and provide products accordingly.• Provide telephonic technical support to the existing client's.• Making weekly/monthly/yearly reports and submit to the manufacturer.Resolve the technical issues and providing ongoing support to the customers.• Making quotation and tenders of products, annual maintenance and comprehensivemaintenance contract.• Providing training to the newly joined employees.• Initiate sales through telephone and mails.

Certificate, Web Developer, 3.68/4

HTML , CSS , javascript ,GitHub , node.js, mongodb , react.js , wordpress , elementor

Bachelor Of Technology (B.Tech.), Electronics And Communications

Diploma Engineer, Ec, Distinction

Certificate, Information Technology

Did Software testing Certification for IT Institute.