Shivani Raghav Email & Phone Number

Gurugram, HR, IN

Toronto, Ontario, Canada

• Banking Client ICICI Bank Canada
• Process transactions efficiently and accurately, including student GIC program transactions, cash deposits, ABM tallying, and cheque clearance, while maintaining service standards for error-free processing.
• Ensure compliance with all bank policies, corporate security policies, regulatory guidelines, and industry service standards.
• Demonstrate comprehensive knowledge of the bank's systems and products to address customer inquiries and requests effectively.
• Open accounts according to bank product guidelines, ensuring adherence to KYC and AML/ATF policies.
• Execute cash opening and handling during customer hours and reconcile cash at the end of the day in collaboration with branch supervisor.

Kitchener, Ontario, Canada

Gurugram, Haryana, India

• Led and executed end to end operational internal audit projects for partners in the bank across all phases of the internal audit lifecycle (i.e., planning, fieldwork, and reporting).
• Applied a broad knowledge of the enterprises policies and practices, risk assessment methodologies and current laws and regulations globally to facilitate internal audit projects.
• Critically analyzed issues and interviewed key personnel during the execution phase of the audit.
• Served as the Internal Audit AML Issue coordinator verifying and resolving regulatory raised and self-identified issues.
• Provided regulatory guidance on products and services, addressing compliance-related queries.
• Led operational due diligence efforts for 10 external partnerships, ensuring 100% compliance with regulatory requirements and mitigating 15 potential risks.

Gurugram, Haryana, India

• Conducted risk assessments by assessing customer financial and transactional statements through performing detailed data analysis to detect patterns, trends, anomalies, and schemes to identify unusual activity.
• Examined customer KYC records, and external data, via open-source searches to determine any behaviour which may be deemed outside of risk appetite as per the bank’s AML guidelines.
• Provided trend analysis and reporting of AML/TF findings to management, facilitating informed decision-making and risk mitigation strategies.
• Prioritized and managed workload effectively to meet service level agreement (SLA) requirements for service and productivity.
• Employed a risk-based approach during routine enhanced due diligence, when ascribing a risk rating to a high-risk client who are looking to establish a banking relationship.
• Documented review findings and ascribe risk rating using a risk-based approach, to ensure awareness of conclusions.

Gurgaon, India

• Ensured compliance and adherence to customer acquisition policy, resulting in a 12% increase in policy compliance.
• Conducted reviews of credit underwriting performed by credit teams, ensuring compliance with credit policy guidelines.
• Increased client satisfaction rate by 12% by suggesting changes to product policies and monitoring implementation across all regional sales and credit teams.
• Trained sales, credit teams, channel partners, and third-party agencies on the significance of bank’s policies such as code of conduct, non-disclosure, anti-money laundering, anti-bribery, and client confidentiality.
• Handled risk based internal audits, objective assurances & consulting activities for metal and mining majors.
• Worked on Enterprise Risk Management projects for mortgage sector which helped client evaluate criticality of risks impacting them and develop their mitigating measures.

Post Graduation In Financial Planning Services, Financial Planning & Canadian Securities Course

Post Graduation In Finance, Banking And Financial Support Services

Bachelor Of Business Administration, Marketing And International Business