As Director Delivery responsible for managing multiple projects/programs across geographies. Driving service delivery initiatives with final responsibility to achieve total client satisfaction in terms of SLA aligned with high quality deliverables. Also manage dedicated client services and drive key strategic accounts• Responsible for P&L, account optimization and profitable services to an agreeable SLA• Securing new partners, consulting engagements specially in the functional areas… Show more As Director Delivery responsible for managing multiple projects/programs across geographies. Driving service delivery initiatives with final responsibility to achieve total client satisfaction in terms of SLA aligned with high quality deliverables. Also manage dedicated client services and drive key strategic accounts• Responsible for P&L, account optimization and profitable services to an agreeable SLA• Securing new partners, consulting engagements specially in the functional areas of Devops and Agile transformation • Source new client opportunities and incoming lead and successfully sell the value proposition • Creating high performance agile teams and implementing agile delivery excellence in a distributed Agile model• Work with project manager and customer stakeholders to plan and release the project schedule• Maintain a holistic view of the business by being able to bridge people, process and information to achieve business results• Fiscal & Human Resource Management – Billing, budgeting, CDP, performance and employee engagement• Effort and process monitoring, reviews, productivity and revenue calculations, escalations and feedback• Application development and maintenance ensuring SLAs are achieved and client expectations are met or exceeded• Creating high performance agile teams and implementing agile delivery excellence in a distributed Agile model• Executing multitude of projects with a strong knowledge of enterprise procedures, standards (e.g. SCRUM)• Ensuring that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery• Engaging with customers, process improvements & ascertain business continuity• Seeking new business opportunities, connecting with new customers, presenting delivery models & solutions• Responding to RFPs, preparing SoW, driving and co-coordinating sales proposal, and resource estimation Show less

To effectively engage appropriate stakeholders and vendor partners and to lead a teams to deliver a product high in quality and integrity. This consequently delivered production stability and instilled business partner confidence in our ability to deliver to our commitment• Business Development Manager pivotal in launching banking iPad app on Australian shores• First level client sign-off for solutions- facilitating planning, reviews and delivery• Growth, development and delivery… Show more To effectively engage appropriate stakeholders and vendor partners and to lead a teams to deliver a product high in quality and integrity. This consequently delivered production stability and instilled business partner confidence in our ability to deliver to our commitment• Business Development Manager pivotal in launching banking iPad app on Australian shores• First level client sign-off for solutions- facilitating planning, reviews and delivery• Growth, development and delivery for assigned portfolios• Complete ownership and management of project delivery and driving projects from project conceptual phase to implementation • Lead initiative as key SME for enterprise Agile transformation• Working closely with both on-shore and off-shore team to ensure team follow Westpac standard• Resource forecast and management, Test Strategy, plan, Completion report and stakeholder sign-offs.• Issue escalation ,conflict resolution and reporting• Leadership, Coaching (Team mentoring for Agile (SCRUM) methodology)• Release scheduling and planning (identifying scope of regression testing in case of code branching)• Identifying Test Plan for Automation regression pack and assessment of Automation tool for strategy• Attending workshops and identify delivery road map for next two financial years• Prioritization of change request scheduled for BAU Releases Show less

Lead testing delivery of BAU requests, small change and fault remediation testing work for Commsec (Commonwealth Bank Online Trading application). This encompasses effort estimation, task allocation, testing, release schedule management and post go-live support. Collaborating with the risk, security, business, legal and operations teams to ensure the efficient and unimpeded delivery of solutions.Managing Automation team and creating Automation Delivery roadmap for Netbank (Commonwealth Bank… Show more Lead testing delivery of BAU requests, small change and fault remediation testing work for Commsec (Commonwealth Bank Online Trading application). This encompasses effort estimation, task allocation, testing, release schedule management and post go-live support. Collaborating with the risk, security, business, legal and operations teams to ensure the efficient and unimpeded delivery of solutions.Managing Automation team and creating Automation Delivery roadmap for Netbank (Commonwealth Bank Online Banking Application- personal banking)• Delivery and Governance of BAU change requests • Test Team Management, Quality Assurance, effort allocation and release management• Risk, issues and dependency management• Liaise with projects for Automation requirements -Implemented phase 1 of Automation for Netbank Show less

Scale of the project required various roles to performed right from requirement gather to production implementation and support. Primary role was of Actuate report and License Module developer• Chair & lead meetings with client• End to end development and delivery of reporting module of the project(including base application release, Work Cover Authority and Office of Fair Trading, Office of Liquor, Gaming and Racing)• Deployment and integration of reporting module with Siebel.•… Show more Scale of the project required various roles to performed right from requirement gather to production implementation and support. Primary role was of Actuate report and License Module developer• Chair & lead meetings with client• End to end development and delivery of reporting module of the project(including base application release, Work Cover Authority and Office of Fair Trading, Office of Liquor, Gaming and Racing)• Deployment and integration of reporting module with Siebel.• Writing scripts to automate the process of distribution of files and packages deployment on 52 server architecture model• Planning , executing and successful signoff of Performance Test of the project meeting business and legal requirements• Delivery of training material, training data, and assisting and “Train the trainer” sessions. Show less