Shivank Srivastava Email and Phone Number

Led a cross-functional team in improving customer satisfaction, resulting in a 50% increase in positive feedback and a 20% reduction in complaints. Designing, implementing, and maintaining daily, weekly, and monthly performance reports to track key operational metrics. Analyzing data trends to identify areas of improvement and recommending operational optimizations. Collaborating with cross-functional teams, including finance, HR, and operations, to ensure accurate data collection and alignment with business goals.

Developed and maintained daily, weekly, and monthly MIS reports using MS Excel. Performed data variance analysis and debugged SQL queries to ensure 100% accuracy on data extraction from MySQL workbench. Applied advanced data cleaning and data normalization techniques to maintain data integrity and optimize data retrieval processes. Conducted ad-hoc analysis and designed customizable dashboards using Power BI.

Led a team responsible for collections as a third party for BAJAJ Finance. Ensured smooth communication and resolution of customer issues and queries. Streamlined team workflows, improving overall team productivity by 15%. Handled customer inquiries and complaints through multiple communication channels (phone, email, in-person). Managed day-to-day operations, generating reports for senior management evaluation.

Interviewed customers to gather relevant financial information, payment history, and customer feedback. Ensured the timely collection of overdue payments, improving company collection efficiency. Developed strong customer relationships, resulting in improved customer satisfaction. Utilized MS Excel to generate reports and track collection progress.

Managed field sales operations for Paytm products, achieving sales targets consistently. Provided customer education on product offerings, leading to increased product adoption. Developed and maintained customer relationships to ensure repeat sales and service satisfaction.