Shivankit Sharma Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

 Lead the Workflow and Digitisation Engineering Initiatives Responsible for evangelising DevSecOps, Hosting Modernisation, Observability across Workflow

Sydney, Nsw, Au

 Lead the Pega Case management Platform across Modernisations and Digitisation Initiatives Focus on intelligent integrated Workflow Apps supporting all Business units and end customers of the Bank Driving the Engineering First Agenda across Group Ops Tech Workflow

Sydney, Nsw, Au

 Responsible for enabling frictionless and streamlined Pega CDH/Decisioning engines by the use of, Best-In-Class Design practices, automation, SRE, and DevOps principles. Own the Pega Decisioning environments for CDAO Lead an organisation which includes engineering, operations, Release management, Site Reliability, and Service & Project management squads Enable Cloud migration and CICD pipelines for infrastructure, Code, Config and Data Run large sized Next Best Conversation Engines totalling approximately 30 million interactions each day

Southborough, Ma, Us

 Lead the Pega Solutions Practice across Australia and New Zealand Responsible for solutioning, designing and building new solutions using Pega Lead the regional Pega Decisioning Practice Responsible for new RFPs, Solution Demos, new Business development for the AUS & NZ DPA practice Responsible for creating decision centric solutions such as Credit Decisioning, Collections and 1:1 Customer Engagement using predictive and adaptive analytics Deigned and implemented Cloud migration GTMS including migration to Pega Cloud, Public cloud such as AWS, GCP and Private cloud instances. Created a microservice based headless Credit Decisioning engine using Predictive analytics to be able to identify credit and customer and portfolio level Created a Pega CDH based headless collections solution to give early warning signals for load defaulters, as well as creating a risk identification service for unforeseen environmental changes affecting credit risk, such as the current Covid situation

Southborough, Ma, Us

 Worked as Lead Architect for the Core Strategy team (Guild) across a total of 10 teams(80 head count) split into 3 trains (Tribes) Managed an existing Pega enterprise application (v 7.2) on premise with more than 1500active users and across business and personal banking processes of origination, servicing,investigations etc. Set up new Pega Digital environments on a public client cloud (v 7.4 and v 8.2) beingused for new initiatives such as New Payments Platform for payments and Disputes, whilealso refactoring and transforming legacy applications on the new platform. Lead the Decisioning and Analytics Chapter Across the Banking and Financial ServiceLandscape. Setup solutions for Continuous Integration and Continuous Delivery, IdentityManagement, Generic exception handling frameworks, and advanced orchestrationusing Pega API Supported Go lives of both applications every month while also coordinating the entireSDLC scrum practice with feature teams and the Systems teams. Setup a new Credit Decisioning Application using the Pega Customer Decision hub

Noida, Uttar Pradesh, In

 Worked as Architect for automation of the Mortgage Discharge process. Lead a cross Techno-Functional team in distributed agile model. Implemented an Automation solution spanning across Pega, Robotic process automation (Blue Prism) and Kofax (E-form). Worked as the Pega Application architect for the Package Assurance project. Responsible for the design, architecture and development of the Batch Process for Automation of benefit Program Developed the Decisioning Components that serve as the engine to the analytics platform Introduced Hybrid Agile-DCO process. Contributed End to End solution for the Program, liaising with business stakeholders and otherSolution architects of different Technology stacks.

Dublin 2, Ie

 Worked as the Lead for the Fiber project. Involved in the design, architecture and development of the Pega 6.2 BRE Application. Process modelling in PRPC, authentication module design and also the Decision modelling for the new business module of the project. Architectural design of the proposed Pega 7landscape and the interaction with all the external systems.  Helped to Engineer the case management and case structure design to match the business expectation with regards to the new Pega 7 Application. Served as a Scrum team member on shore at Netherlands for over 6 month as a part of the KPN diamond Project. Designed and Developed the Next Best Action, order flow to enable Upsell, Cross Sell and Retention for the Fiber Market

Dublin 2, Ie

 Played a key part in setting up the Smart Investigate framework (Pega 6.2 Framework) functionality for the Client. Played the role of an offshore coordinator. Was involved in the technical and architectural meetings for all the enhancements and future developments for this client.  Led a team of 2 offshore members in implementing the enhancement modules successfully significantly improve the project KPI. Implemented redesign and streamlined the process of registering an investigation case for any discrepancy in a transaction. Successfully provided maintenance and production support to the live system in production and received accolades from the client and end users. Coordinated the knowledge sharing sessions with the new joiners of the team to bring them up to speed with the progress of the project. Mentoring of new junior resources in the project and ensuring that they deliver value to the client in terms of ROI.

Dublin 2, Ie

 Was involved in the establishing the web services between the front end application and the back end host systems.  Played the role of a team member in building the rules and process structure in PRPC(5.5/6.2). Developed the module for providing promotional offers/discounts for selected clients on the basis of business ruling. Provided Functional inputs to LSA for application redesign. Contributed to Pega Application upgrade from 5.5 to 6.2)

Worked as a Trainee in the Electronics R&D focusing on Military Peripheral Devices. My focus was to help the design of the circuit board evolve to a more compact shape. Also Quality controlled the aerodynamics and Rugged terrain-Ergonomics of air bound and Hand-held Devices.

Using the 8051 Micro-controller, conducted the following projects-Multiple Display Pattern Device-- An integration of various components like LEDs, LCDs, Relays etc on a single PCB.- An educational project exhibiting how different devices can be integrated and controlled by single SoC.DTMF Based Home Appliance-- Works on DTMF (Dual Tone Multi Frequency) from devices like mobile phones to operate home appliances like bulbs, fans.