Shivaraj J Email and Phone Number

-Managed 10+ dark stores in Coimbatore, Madurai, and Chennai, overseeing a team of 150+ off-role associates.-Handled various logistics operations, including inbound and outbound shipments, RTO and RTV processing, wastage and shrinkage management, stock audits, GRN and PR processes, putaway, and location mapping.-Implemented stringent processes to optimize space for ambient, cold storage, and fruits & vegetables, reducing pilferage, wastage, and inventory expiry, resulting in improved stock turnover.-Analyzed key business metrics like order volumes, filled orders, and delivery times to enhance the profitability of Instamart stores.-Ensured an excellent consumer experience through efficient order fulfillment, adherence to service level agreements (SLAs), and maintaining high-quality standards.-Implemented a new inventory management system to monitor stock availability (fill rates) and CX metrics, leading to increased stock availability and improved customer experience metrics.-Achieved unparalleled business performance for catering to Instamart demand by implementing best business practices and identifying process loopholes to reduce material and time wastage.-Successfully delivered exceptional results by reducing operational inefficiencies and optimizing resource utilization.

-Responsible for overseeing complete store operations at Instamart, leading a team of 3 Assistant Store Managers (ASMs), pickers, and loaders.-Ensured that daily metrics and performance targets were properly aligned and monitored to achieve operational excellence.-Maintained effective communication and follow-up with vendors to ensure smooth inward processes and timely Goods Receipt Note (GRN) completion.-Implemented strategies to improve pickers' efficiency, consistently achieving metrics of less than 2.5 minutes per order.-Successfully reduced IGCC (Internal Grievance and Customer Complaints) complaints by addressing issues related to packing, damages, spills, and wrong items, maintaining the rate at less than 2%.-Developed and cultivated strong teams in more than 3 Points of Delivery (PODS) and effectively minimized picker and loader attrition.-Worked on bag narrations to optimize the Cost Per Order (CPO) target, resulting in cost savings and improved efficiency.-Focused on achieving a 100% liquidation process and optimized the Return to Vendor (RTV) process for better inventory management and reduced losses.

-As a part of the store team , worked on multiple shifts for operations.-Ensuring on-time GRN for stocks inward.-Achieving monthly sales target consistently.-Worked on wastage reduction and cost reduction.-FIFO alignment for food products and reduced wastage marking.-Analyzed monthly wise PNL and gave more inputs for achieving the monthly sales target.