Shiva Rooplal Email & Phone Number

Mississauga, ON, CA

Mississauga, Ontario, Canada

• Managing and maintaining relationships with a portfolio of small businesses, ensuring their financial needs are met through accurate and up-to-date bookkeeping. Utilizing strong communication skills to convey technical.
• Establishes and maintains a strong relationship with a portfolio of 204 small to medium-sized businesses, ensuring the timely and efficient delivery of financial statements, including balance sheets and income.
• Utilizes Salesforce software to track clients' yearly financial statement statuses, review cases, log client information, and submit tickets to other teams for assistance.
• Collaborates with internal teams, including categorization, adjustments, and quality, to maintain accurate and up-to-date financial records, effectively communicating technical issues and bookkeeping concepts with.
• Delivered high-quality customer support via in-app messaging, email, and phone, answering inquiries and proactively ensuring customer satisfaction.
• Demonstrated creative problem-solving skills by developing innovative solutions to customer issues, streamlining processes in uncertain situations.

Mississauga, Ontario, Canada

• Address inventory and website issues for external suppliers and internal stakeholders. Leveraging expertise in Microsoft Office, Warehouse Management Tools and SQL, I efficiently resolve inventory challenges..
• Investigate External Suppliers and Internal Stakeholders issues and provide a resolution in a timely manner.
• Earned the Employee of the Month accolade in June 2023 within the Partner Support organization, standing out as one of the top three individuals chosen from a pool of 2000 employees.
• Devise strategic solutions to address inventory discrepancies, ensuring accurate website representation and minimizing downtime to enhance sales performance.
• Expertise in internal software tools including Microsoft Office, Tangerine, Big Query, SQL, Support Hub & WMS to research and resolve a large volume of inbound inventory from external suppliers.
• Examine opportunities for improvement internally and externally while providing expert advise on good governance and assessing risk management.

Mississauga, Canada

• Conducted thorough reviews of inbound shipments and discrepancies in the receiving process, collaborating with internal stakeholders and suppliers to reconcile inventory accurately. Additionally, addressed and resolved.
• Managed a complex workload and continuously achieved key performance targets daily, monthly and quarterly.
• Collaborated on a project addressing a backlog of $7 million in unprocessed customer orders, actively contributing to the implementation of streamlined processes to minimize recurrence of such issues in the warehouse.
• Worked on assigned internal projects, organizing, collecting, analyzing and reviewing areas where the business is exposed to risk and create mechanisms to reduce failures in the process.
• Structured tasks and managed workloads to promptly address issues and inquiries from both external and internal partners, ensuring timely resolutions.
• Conducted weekly meetings with leadership to deliberate on challenges, opportunities, and strategic action plans, contributing to the attainment of both individual and departmental results.

Oakville, ON

• Collaborated closely with customers and factories to uphold production timelines, resolving issues proactively to meet deadlines. Played a pivotal role in material sourcing, cost review, and collaborated with.
• Applied strong written and verbal communication skills to convey suppliers' production statuses effectively and professionally.
• Utilized Epicor software to process, track and ship purchase orders, making certain all information is current and up to date within the company’s database.
• Multitasked between various Microsoft Excel spreadsheets and company databases in order to gather and assess information and provide optimal solutions.
• Collaborated with internal departments such as Sales, Supply Chain and Quality regarding customer requirements.
• Managed the processing and administration of invoices, credit memos, account statements, and various financial documentation with meticulous attention to detail.

2785 Skymark Avenue, Mississauga

• Managed the efficient processing and timely shipment of medical items, equipment, and prescriptions to customers, while collaborating with internal warehouse, pharmacist, and customer service teams. Additionally.
• Operated efficiently in a fast-paced, high-pressure environment, demonstrating advanced levels of coordination, organization, and meticulous attention to detail.
• Effectively dispatched and controlled 600 to 800 daily shipments, consistently achieving on-time delivery rates of 95% or above.
• Supervised, overseed and managed couriers as well as warehouse workers to ensure all daily tasks are completed and the departmental goals are achieved.
• Applied problem solving skills to resolve issues with customer orders, addressing any difficulties customers may encounter to ensure customer satisfaction.
• Coordinated & tracked the progression of deliveries with couriers as well as warehouse associates for efficiency and timeliness to ensure 98% on time delivery is achieved.

Mississauga, Ontario, Canada

• Conducted meticulous reviews of delivery route maps and driver invoices to ensure accuracy and proper payment processing. Skillfully revised and calculated employee productivity sheets, generating comprehensive reports.
• Collected, analyzed and input employee time sheets for payroll purposes ensuring all drivers as well as employees are paid accurately.
• Audited and managed commercial invoices to ensure accuracy before payment is made.
• Utilized Microsoft Excel to create performance reports for management to review.
• Managed, sorted and filed shipping manifest, BOLs, Invoices and warehouse paperwork.

Mississauga, Ontario, Canada

• Efficiently pick and pack customer orders within specified timelines to meet delivery expectations. Collaborate with customer service to address order changes and actively contribute to achieving the company's.
• Organize, evaluate and pick orders from correct locations efficiently for consignment.
• Coordinate with the Warehouse Supervisor on which orders should be picked in priority sequence.
• Ensure accurate items as well as quantity of products are collected for shipping.
• Restock shelves and bin locations.
• Clean as well as tidy locations/bins.Warehouse Packer:

Mississauga, Ontario, Canada

• Operated at the customer service counter, adeptly managing diverse inquiries and furnishing detailed information about products and services offered within the store, ensuring customer satisfaction.
• Cultivated robust customer relationships to ensure memorable experiences with the company, fostering loyalty and satisfaction.
• Provided comprehensive assistance to customers regarding inquiries about products or services offered, ensuring clarity and satisfaction.
• Accessed customer information accounts and meticulously recorded transactional details to maintain accurate records.
• Effectively resolved customer complaints by identifying underlying issues and presenting optimal solutions, ensuring swift resolution and follow-up.
• Contributed collaboratively to team efforts by supporting coworkers in maintaining and upholding the standards of the customer service department.

Bachelor Of Commerce (B.Comm.), International Business Graduated

FINANCE COURSES: • International Finance • Corporate Finance MARKETING COURSES: • International Marketing 1 & 2 • Business Research.

Business Administration Advanced Diploma

MANAGEMENT COURSES: • Introduction to Business • Principles of Management • Human Resources Administration • Operations Management •.

Sap Mm, Erp Procurement

Completed 8 week training program Extensive hands on experience in: • Processing of purchase requisitions • Converting requisitions into.

Professional Certificate, Project Management

• Waterfall • Agile • Scrum • Kanban • Lean • Six Sigma • Lean Six Sigma