Shivashish Kumar Email & Phone Number

As an Assistant Manager at Swiggy, I lead a team of 15 operations executives and oversee the daily operations of the food delivery platform in a dynamic and competitive market. I am responsible for ensuring the quality, efficiency, and profitability of the service, as well as resolving any issues or escalations that arise from customers, vendors, or delivery partners.Before joining Swiggy in Dec 2021, I gained valuable experience as an Operations Manager at two food and tech startups, Hyprful and Groctaurant Foods, where I managed multiple aspects of the business, such as inventory, logistics, supply chain, customer service, and marketing. I successfully implemented process improvement initiatives, such as optimizing the order fulfillment cycle, reducing the operational costs, and increasing the customer retention rate, resulting in enhanced performance and growth for both companies.I hold an MBA degree in Operations and Finance from the Indian Institute of Technology (Indian School of Mines), Dhanbad, where I acquired strong analytical, problem-solving, and decision-making skills, as well as a solid foundation in business management and strategy. I am passionate about leveraging technology and innovation to create value and impact in the food and hospitality industry, and I aspire to become a leader and a mentor in this field.

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  Indian Institute Of Technology (Indian School Of Mines), Dhanbad

  B.Tech Mining With Mba (Operations & Finance)