Business Process Management, Secure Storage and Cloud Computing Services

Managing Business Development for BFSI Vertical.Business Development in the areas of Contact centre, Back office, Shared Services outsourcing.

• Business Development: Building Relationships & Creating Opportunities in New Markets• Sales: Creating Business/Sales plans to attain revenue figures. Lead National & International Business Generation for Organizations in Retail, e-Commerce, Hospitality, Travel & Consumer Durables industry segments• Marketing: Conceptualization & creation of Internal & External Collaterals, Business Case Studies, Industry Wise Case Studies, White Papers, Benchmarking, Strategic Presentations & Concept Notes• Brand Management: Execution of marketing activities in order to build Brand Visibility – Demand Generation, Online Reputation Management, Event & Campaign management• Pre - Sales: Lead RFI/RFP Response Management, Bid Management, Tender Management, Value Pack Creation, Sales Propositions & Contracts, MOU, NDA, SoW & act as SPOC between Client & Internal functions. Ownership of complete bid management process – from requirement gathering till negotiation• Social Media Strategy: Brand Communication/Management & Lead Social Media Monitoring Practice• Account Management: Maintain Seamless interaction with Account teams & client SPOC’s to manage & farm existing accounts & Creation of Centre of Excellence• Partnerships & Alliances: Identify synergies which would help in refining the value proposition• Additional Engagements: Engaged in short term projects from time to time on a need basis – onsite due diligence, customer visit management (content preparation and logistics readiness), transition support, process consulting, process management

Sales Support:• Support Business Development team in responding to Client RFP/RFI/EOI Response and Submission inline with customer requirements• Providing end to end support to onsite Account Managers on channel partnerships • Coordinate with service line leaders, New Product Development and Business Development• Development of marketing communications/sales promotional materials that fulfill marketing strategies and supports sales objectives• Knowledge Management - Building and maintaining the database using previous and existing RFP’s, RFI’s, Presentations, Case studies, Collaterals etc for future reference to be used by the Sales team Marketing & Research:• Develop Business Presentations in line with the organizations business practices• Market Research & development of the prospective client Database Lead Generation & Brand Management:• Supporting and managing the inside sales initiation (Lead generation)• Works with the outbound “lead generation team” in crafting appropriate marketing messages• Interacting with PR agencies and helping in brand building activities • Managing the website and publishing fortnightly BPO Newsletter• Design and publish promotional materials in multiple formats, including online and print format, website design, brochures, white papers, sample proposals, signage for internal displays, etc.

Marketing:• Conceptualize & create marketing material for the client from the scratch as per their requirement• Participate in creating scripts and talking points for presenters• Aesthetic enhancement of presentations by addition of content relevant pictures• Formatting and enhancement of graphs/diagrams/charts per HP standards• Content editing and consolidation of slides

Pre-Sales:• Assist in RFP/RFI/EOI Response Development• Document Management - Collating, Organizing, Managing, and updating corporate information, corporate facts & figures and corporate contents• To build a business case in the form of presentations, proposals and RFQ responses Lead Generation:• Lead Generation and Company Profiling employing various web based secondary research techniques and making use of leading online lead databases• Following up suspect leads with regional business development team/ Cold Callers Marketing Support:• Assisting Sales operations in US, UK and India through Web-based Market/Sales Intelligence Research on various aspects of global ICT/ITES industry trends such as Compensation Packages, Salary Surveys etc.• Conduct data tabulation, analysis, and presentation of research findings

• Auditing• Income Tax Filing• Preparing Annual Statements (P&L A/C and Balance Sheet)

• Auditing• Income Tax Filing• Preparing Annual Statements (P&L A/C and Balance Sheet)