Shiva Varshney Email & Phone Number

Toronto, Ontario, Canada

• Developed predictive maintenance and machine learning models, reducing downtime by 35%, costs by23%, and increasing sales by 14%.• Constructed predictive models, algorithms, and validated experiments for data-driven solutions.• Utilized data science tools for data collection, cleaning, and analysis, providing actionable insights and accurate forecasts.• Created dashboards, reports, and technical documents with advanced data mining techniques.• Collaborated with teams and led initiatives to enhance data communication and project outcomes.

Toronto, Ontario, Canada

• Used manual testing methods to conduct exploratory and scripted functional and regression testing on multiple mobile and desktop applications across various domains.• Proficient in identifying, documenting, and reporting bugs, errors, crashes, and interoperability issues in mobile and desktop software applications using Microsoft Office and other documentation formats.• Demonstrated a methodical, detail-oriented, and thorough approach to assignments while meeting tight deadlines. Completed all assignments on time or ahead of schedule.• Received Gold tester rating for functional and usability, with 96% satisfaction.

Toronto, Ontario, Canada

I participated in meetings with project stakeholders to review system requirements and finalize the testing scope, assisted the QA manager in estimating QA efforts, and prepared detailed test scenarios and cases in HP Quality Centre. I have extensive experience in automated testing using QTP and Selenium, which helped save testing efforts and time. I performed functional, regression, and accessibility testing on web-based, POS, and client-server applications, tested TCP/IP protocols using a special debug tool, and created defects in HP Quality Centre, actively following up on their resolution. Additionally, I created daily and weekly status reports on testing activities and communicated them to project stakeholders.

Toronto, Ontario, Canada

I handled up to 60 customer calls daily, addressing inquiries about existing accounts, making policy and account changes, and escalating calls as needed. I consulted with customers to evaluate their needs, provided counseling on service and coverage options, and upgraded services by offering additional packages. My efforts consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.

Advanced Diploma, Data Science And Application, Data Science

Bachelor Of Arts - Ba, A

Modern Office Management, Computer And Office Management, A