Shivay Negi Email & Phone Number

Hyderabad, Telangana, India

Gurugram, Haryana, India

Mumbai, Maharashtra, India

● Led a high-performing cross-functional team in the conceptualization, development, and launch of the Jio AirFiber and Home Broadband products, taking the product from 0 to 1. ● Act as Voice of customer (VOC) by building and maintaining consistent relationships with customers, proactively identifying their needs using defined ML Models, and working to create scalable processes for gathering and analyzing customer experiences.● Work closely with data science, engineering, marketing, and supply chain teams to build and improve search algorithms, models, and ranking systems that leverage ML and NLP techniques.● Collaborate with internal and external stakeholders to integrate 3rd- party data sources, tools, and APIs to enhance the search experience and drive innovation.● Partner with UX/UI designers to create intuitive and visually appealing search interfaces that improve discoverability and user engagement.● Enable Visually Stimulating & Compelling solution stories for Customer personas, solving for differentiated business needs. ● Develop Customer Insight Models to get better understanding of the product in the Market and enhancing customer engagement value.● Defined KPIs and Metrics related to Search, Revenue and Growth, Click-through rates, Customer Engagement and Retention, that led to 50% increase in Lead Generations, 25% Reductions in Churn Rate and Reduced the duration of purchase journey by 80%. ● Demonstrated deep understanding of 5G technology, standards, and protocols, translating technical specifications into user-centric features and functionalities.● New Product/Feature Introductions & Go-to-Market Evangelism: Devise & Execute a go-to-market strategy to achieve product adoption targets with cross collaboration with Sales, Growth, Brand & Ops teams. ● Enable Visually Stimulating & Compelling solution stories for Customer personas, solving for differentiated business needs.

Mumbai, Maharashtra, India

● Led a high-performing cross-functional team in the conceptualization, development, and launch of the Jio AirFiber Broadband consumer products (B2C) and Cloud XP product (B2B). ● Act as Voice of customer (VOC) by building and maintaining consistent relationships with customers, proactively identifying their needs using defined Customer Insight Models, and working to create scalable processes for gathering and analyzing customer experiences.● Led the GTM strategy for 'Campaign Optimizer,' managing partner integrations, marketing campaigns, and sales enablement, resulting in a 20% increase in product adoption within first year.● Oversee the secure and reliable operation of the product payment gateway and implementing other payments modes like digital wallet and customer loyalty points. ● Partner with UX/UI designers to create intuitive and visually appealing search interfaces that improve user engagement and customer satisfaction.● Coordinated with internal teams (consulting, sales, support, partners) during product rollout and ongoing maintenance, ensuring a smooth and successful customer experience.● Collaborate with data scientists and analysts to uncover hidden trends and user behavior patterns and utilize these insights to prioritize roadmap initiatives that improve personalization, recommendation algorithms, and overall user experience by leveraging ML and NLP techniques.● Defined KPIs and Metrics related to Revenue and Growth, Click-through rates, Customer Engagement and Retention, that led to 50% increase in Lead Generations, 25% Reductions in Churn Rate and Reduced the duration of customer purchase journey by 80%.

Hyderabad, Telangana, India

Focussed on enhancing the 5G Home and Fios/Wireline service products and features across US by leverage the AI and Data Analysis teams. Develop Usecases and CVPs that generate enhanced Customer Experience which result in Cost Saving, Growth and Revenue generation.

Hyderabad, Telangana, India

India

Hyderabad Area, India

● Collaborate and Managed Stakeholders to define Product Roadmap & Product Backlog (Evaluate, Refine and Prioritize) for across multiple scrum teams.● Working on NextGen POS– a new age standalone promotion engine with API-first approach on GCP through Kubernetes that can integrate with any 3rd party loyalty system. ● Handling product execution from product definition and planning, backlog refinement through production release.● Defined and designed UI and UX of PWA for QSR and Apparel verticals. ● Worked on Retalix(R10), CFR markets to integrate NCR’s legacy loyalty solution with POS.● Implemented GDPR are in the entire POS system to alley with the policies of the EU and US. ● Handled REST API based integration modules like Promotions, Loyalty and Coupons, Product catalog, Stores and Payment Gateways (American Express, Mastercard, Visa Checkout). ● Act as voice of customer (VOC), by defining Metric of Customer Satisfactions and enhancing the NPS score by 40%. ● Increased Average Basket Value by 14% by launching product combo module for Mobile POS.

Hyderabad Area, India

Lead SME for implementations of Integration of GRC in ServiceNow, Implementation Software Upgrade Process and Integration from SAP reports to Power BI.● Product Ownership of Governance Risk and Compliance (GRC), Configuration Management Database (CMDB), Continuous Service Improvement (CSI) and Demand Management Module.● Prepare detailed written business requirements documentation that translates the business needs into actionable technical requirements to be used as inputs to the Technical Impact.● Developed Inhouse custom ServiceNow Modules for both Web and Mobile App which saw a global Customer penetration Metric increase by 60%.● Focusing on Customer satisfaction Metric and enhanced it by 80%.

Gurgaon, Haryana, India

● Partnered with business stakeholders to analyze requirements and successfully developed and deployed the clients fully operational website.● Engaged in a collaborative project with an Education Development company for the construction of their educational platform. ● Designed and implemented Android and Apple App to enhancing client’s digital presence.● Managed the team Deployment Metric and Velocity and increased it by 80% by collaborating closely with the clients.

Hyderabad, Telangana, India

Interned on developing Alpha Man Android and ios GameLearned Implementing Graphic Design integration on Maya ToolConducted Game Feature testing on the PlayStation and Xbox

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Global Strategy And Corporate Entrepreneurship, Entrepreneurship/Entrepreneurial Studies

Bachelor Of Technology (B.Tech.), Computer Science