Shivam P. Email & Phone Number

United States

Newark, New Jersey, United States

Bridgewater, New Jersey, United States

• Ability to learn new ideas, processes and concepts quickly.• Effectively problem solve the most complex of problems within the team as well as other teams.• Possesses the ability to write technical reports with detail, accuracy and clarity.• Ability to create PowerShell scripts to automate task(s) that are tedious to do manually.• Promptly respond to ServiceNow tickets as they are assigned to the group• Manage the workflows for different tasks in ServiceNow to automate processes• Strongly able to clearly communicate both verbally and in writing.• Responsible for reviewing, requesting and completion of change controls for the team.

Bridgewater, New Jersey

•Administer identity and security access globally for user accounts across multiple systems and applications•Granting/Removing access for new, transfer and terminated users and incident/problem management associated with access entitlements•Creating/updating documented processes for all systems, applications, audit and user training•Participating in SOX compliance from internal and external auditors on critical applications and systems•Troubleshooting requesting password resets, account extensions, office 365/azure issues, and authenticating to VPN, SSL VPN and/or remote desktop•Preforming daily/weekly/monthly/quarterly review of assigned systems and applications•Collaborate with team members to discuss and provide improvements for security concerns•Consistently meeting deadlines and requirements for all work orders

Edison, New Jersey

• Installed software (i.e. antivirus software, Microsoft Products, installation of drivers) and hardware (i.e. hard drive, RAM, battery) on workstations for new and existing end users. • Maintained the workstation inventory system to ensure traceability of workstations that were issued and returned for service.• Collaborated with IT department team members and management to ensure the needs of end users were met.• Coordinated with Dell technical support to schedule on-site visits to resolve workstation issues.• Added users into active directory accounts and granted permissions to users to access certain applications.• Addressed end user inquiries regarding hardware and software with a great attitude in a timely manner.• Provided new users onboarding support by creating login information and setting up Windows domain and MS Outlook accounts. • Ensured successful operation of Audio Visual (AV) equipment throughout the facility.

Edison, New Jersey

• Installed software (i.e. antivirus software, Microsoft Products, installation of drivers) and hardware (i.e. hard drive, RAM, battery) on workstations for new and existing end users. • Maintained the workstation inventory system to ensure traceability of workstations that were issued and returned for service.• Collaborated with IT department team members and management to ensure the needs of end users were met.• Coordinated with Dell technical support to schedule on-site visits to resolve workstation issues.• Added users into active directory accounts and granted permissions to users to access certain applications.• Addressed end user inquiries regarding hardware and software with a great attitude in a timely manner.• Provided new users onboarding support by creating login information and setting up Windows domain and MS Outlook accounts. • Ensured successful operation of Audio Visual (AV) equipment throughout the facility.