Shivdave Gill Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Vaughan, Ontario, Canada

• Worked alongside clinical hospital staff to roadmap optimizations within the Epic software system
• Developed a proven track record in supporting large scale information systems and upgrade projects, utilizing project management skills toexecute technical deliverables
• Worked to integrate third party hardware within the Mackenzie Health System’s day to day operations, leading the testing and deployment of these devices
• Conducted downtime and maintenance procedures for the Hospital software system, testing and deploying updates based on best practice procedures and timelines created alongside the project team
• Configured and deployed workstations and printers across both hospital sites, building and integrating clinical side workflows alongside otherteams within IT.
• Managed and conducted ‘Technical Dress Rehearsals’ for operational readiness and troubleshooting within the software system

Toronto, Ontario, Canada

• Custom print and digital art pieces
• Graphic design for personal or business solutions
• Social media design for branding and advertising
• Creative design solutions based on client guidelines and expectations

Ottawa, Ontario, Canada

• Credentialed Trainer for the EPIC Cadence and Prelude Applications
• Assisting the Deloitte Consulting team with workflow analysis of as-is functions and assisting in the deployment of the to-be functions
• Developing, enhancing, and delivering software training for staff in accordance with TOH standards
• Building Quick Start Guides and Tip Sheets to be used in the production environment (live software) by hospital staff
• Facilitating classes and administering end user proficiency tests
• Command Center coordination team member, delegated floor support around the hospital based on needs and analysis of unit efficiency

Toronto, Canada Area

• Financial executive for the Ryerson Punjabi Association
• Budgeted and controlled cash flow of the student group
• Worked with other student groups to allocate funding for public events

Toronto, Ontario, Canada

Richmond Hill, ON

• Playing an important role in the Advanced Clinical Transformation (ACT) project
• Providing end user support with the implementation phase of the new software system
• Promoting effective and efficient use of the new system by offering end users the necessary help
• Ensuring issues during the deployment phase are at a minimum, and resolved quickly

Ontario, Canada

• Assisted IT Engineers in setting up and troubleshooting wired and wireless networks in the office.
• Installed and configured new hardware in the office.
• Constructed, managed, and executed a project to enable blueprints and instructions to be sent over company servers between engineers from several international offices and technicians in the workshop