Shivender Kumar Email & Phone Number

India

Leading the GTM, Delivery and Support for PwC Tax Tech Solutions.Build, manage, multiply, coach and develop a team of outstanding individuals providing software delivery of Integration/BI/Analytics/Data Management/MDM solutions in support of transformational enterprise projects and capability enhancements.Build strong relationships with key business stakeholders across multiple business units including data science teams and be their trusted advisor.Provide oversight and leadership for the delivery of projects involving a variety of technologies – Micro services, Cloud and Big Data ensure that the implemented solutions align with and support business strategies and requirements.Collaborate with vendors and industry consultants to continuously learn and identify opportunities to advance strategy and operating model for supporting our business partners.Look for opportunities to optimize Data Governance, Architecture, and Engineering Processes and Frameworks that are followed for delivering solutions in an effort to increase productivity and reduce time to market.Foster, facilitate, and furnish, timely decision-making across a broad network of stakeholders, delivery partners, and operational teams.Collaborate with security, architecture, engineering, quality, support, experience, program, and infrastructure partners in coordinating the delivery of complex, multi-multi objectives.Represent and lead diverse delivery functions in program/project core team and executive steering committee meeting and data governance bodies.Accountability for team integrity, product excellence, decision making, delivery estimates and roadmaps, career development, client communications, and project outcomes.Dialog with the client Tech and Architecture teams and provide confidence and defend the solution and architecture of the Projects.Release and Capacity management of the solutions in the cloud and look for opportunities to optimize and increase cost effectiveness.

Gurgaon, India

Worked on large telecom transformation project consisting of end to end IT and systems transformation. Expertise includes Strategic Consulting, including business plan & sales strategy development.Worked on CRM, Postpaid Billing, Campaign Management, Loyalty Management, Integrations with Mediation, Provisioning, m Money, ERP, BI, Ericsson IN/VAS, HLR, Air Voucher, 4G as Project Manager and Application Architect.Successfully delivered projects from multiple geographies and multiple areas in telecom.

Manage technical team of OSS/BSS professional. Current project is System Integration of Mediation, Interconnect system for a Telecom Operator with GSM, CDMA, Fixed and ADSL line of buisness. My role for this project is of Technical Project Manager, responsible for managing the complete project life cycle.

Amsterdam/Bahrain/Africa

Designing and managing Customer Service Strategy and Retention. Resposible for all the Customer Service Systems, in terms of designing, capacity planning, budgeting and managing implementation for all the Zain operations.Responsible for designing, managing and implementing the Customer Retention Strategy and Systems to help implement the strategy.

New Delhi Area, India

Responsible for designing, devlopment and implementation of CRM system of Bharti Telesoft PACS for its clients. Involved in rolling out of system in Bharti Airtel in one form or other.Designed, developed and implemented Loyalty Management System in one of the big telecom operators for Bharti Telesoft.Mentor and manage a team of software professional to achieve desired goals.

Associate Director Program, Management

Mca, Computer Applications

Bsc, Maths