Free thinking qualified services professional with a diverse background (20+ years) and passion for operations, service excellence & delivery, who thrives in challenging and highly competitive environment. Have managed global operations and delivered advanced Technology & Process Re-Engineering solutions for large corporates, growing medium/small businesses & Start-Ups.I help organizations to remain competitive by strategically planning, developing, implementing & embedding technology & digital solutions/systems with robust processes. Armed with a diverse experience across matrix roles in Operations Management, IT Service Delivery, Infrastructure Management Services, Data Centre Management, Product Design & Development, Project Management, Quality Assurance, Key Account Management & Business Development.Proven leadership of corporate wide improvement initiatives in Operations, Service Support & Design, ITSM, Process Improvement & Re-engineering, CRM, Vendor Management, Organizational Restructuring and Consultative Sales in diverse domains: Banking IT Systems and Infrastructure, Home Automation, IOT Based Product line, E-Commerce, Food Tech, Logistics IT, Telecom and Process Consulting industries.I have adeptly nurtured and cultivated executive-level client partnerships through matrix delivery teams spanning diverse geographies, catering to both local and global clientele. My responsibilities have ranged from overseeing data center (DC) and disaster recovery (DR) site operations for public sector banks, to managing application and infrastructure support operations for telecom service providers, and even orchestrating comprehensive end-to-end operations for a prominent global mining corporation.Supported various clients in establishing their brand by designing operational framework, build robust processes, setting up the base infrastructure, manage operations, vendor selection & relationship management, develop and execute marketing plans; inclusive of social media marketing to promote visibility and introduce new products, new customer accusation, market study for new point of sales/opportunities or selecting & managing technology end-to-end, on a case-to-case basis.Contributing author & and publisher at www.utopiaeducators.com.ITIL v2 Foundation Certified.PMP Certified.