Shivkumar Pol Email & Phone Number

United Arab Emirates

United Arab Emirates

United Arab Emirates

• Managing entire ENBD portfolio for India majorly• With local agencies with new segment to enhance the collection• To manage all ENBD agencies & legal agencies across India.• Manage and effectively control and recovery on write of pool.• To take decisions on settlements offers/rescheduling offers within delegation.• Work out strategies on collections for ENBD portfolio under RBI guidelines.• Liaise with legal agencies for legal re course on chronic accounts.• To ensure adequate collection and recovery activities are conducted on ENBD accounts.• Visiting agencies across India on a regular basis to ensure timely to ensure effective control on the pool.• To set targets for Agencies and ensure targets are achieved.• Allocation/Re allocation of accounts based on agency performance.• Initiating all settlements and legal activities with management• Hiring new agencies in India.• To ensure agencies work as per the Bank's policy and as per RBI guidelines.• Conduct surprise audit within the agencies to ensure policy compliance.

United Arab Emirates

• Worked as Agency Manager• Handling walk-in customers for settlements, payments and query. • Coordinate to operation team for claim insurance cases. • Achieving the targets within the given time period.• Taking feedback from Agency on daily basis• Making outbound calls on all the delinquent accounts.• Skip Tracing and rigorous follow up on the Non Starter accounts.• Handling field collection team within UAE and Overseas for follow-ups.• Maintaining daily MIS.• Ensure 100% account coverage.• Timely field referrals to minimize risk.• To Ensure the team is motivated and providing them a positive atmosphere to perform.• Handled all escalated issues and resolve them through inter departmental liaison.• Compliance with the organizational standards and ensured maximum collection efficiency and productivity.

Mumbai Area, India

• Have joined as a Recovery Officer for Bank in Credit Cards Collection.• Responsible for their allocation, collections & updating on system for each & every account e.g.• Also worked as an Back Team Leader and taking care of• Taking decision for Team Incentive, Incentive slab & individual target for everyone.• Approval for discount on High Balance accounts. (From company's client if required).• Taking huddle on every alternative day & doing one-o-one with each one of team member.• Handling 2 local agency with In house high value a/c’s

B.Com, Accounts

S.S.C