Shivkumar G. Email & Phone Number

Bengaluru, Karnataka, India

• Working on ServiceNow implementation Project as BA on ITSM, CSM,FSM,HRSD Modules.• Worked on catalog items to cater to different departments of HR team like payroll, onboarding and off boarding employees etc. using case management.• Worked on collecting the client requirements and created documents such as process guide, SOP, requirement document etc.• Created stories for the development team for implementation and testing. Facilitated daily stand-ups (or the daily scrum) as needed.• Iteration/sprint planning meetings – Protect the team from over-committing and scope and aid in estimation and sub task creation.• Board administration – Work as the administrator of the scrum board. Ensure that cards are up to date with ServiceNow agile board.• Leads team in defining and implementing user stories to increase the velocity and quality of the program.Environment – ServiceNow ITSM,CSM, Office 365.• Working on ServiceNow implementation Project as BA on ITSM,CSM Modules. • Worked on collecting the client requirements and created documents such as process guide, SOP, requirement document etc. • Created stories for the development team for implementation and testing. Facilitated daily stand-ups (or the daily scrum) as needed. • Iteration/sprint planning meetings – Protect the team from over-committing and scope and aid in estimation and sub task creation. • Board administration – Work as the administrator of the scrum board. Ensure that cards are up to date with ServiceNow agile board. • Leads team in defining and implementing user stories to increase the velocity and quality of the program. Environment – ServiceNow ITSM,CSM, Office 365.Skills: CSM · HAM · ServiceNow · ITSM

Bengaluru, Karnataka, India

Worked with Bosch as a Project Manager and Silicon Labs as a Product Owner• Working on ServiceNow implementation Project as BA on ITSM,FSM Modules.• Worked on collecting the business requirements and created documents such as process guide, SOP, BRD etc.• Created user stories for the development team for implementation and testing. Facilitated daily stand-ups (or the daily scrum) as needed.• Responsible for the project implementation• Create, maintain and deliver on project and work stream plans and revise as appropriate to meet changing understanding and needs. • Run daily scrums, manage the product backlog, collaborate on requirement documentation, manage support and unblock barriers to keep the team moving.• Facilitate daily stand-up, iteration planning, sprint review, and iteration retrospective.• Drive team iteration execution, communicate with management and stakeholders, protect the team from uncontrolled injection of work (changes are evaluated/intentional)• Analysis of project requirements and scope for devising project timeframe, actual effort/project estimation to ensure foremost customer satisfaction.• conduct lessons learned and root cause analysis to help teams continuously improve their practices to ensure maximum productivity.• Ensures adequacy, and availability resources with the appropriate skill set to deliver the project.• Identifying and notifying Customer immediately of any delays or additional liabilities that might lead to additional costs incurred by Customer.• Working on ServiceNow implementation Project as BA on HAM and ITSM Modules.• Worked on collecting the client requirements and created a BRD document.• Created stories for the development team for implementation and testing. Facilitated daily stand-ups (or the daily scrum) as needed. Environment – ServiceNow ITSM, FSM, JIRA for tracking, Trello, Confluence.

Bangalore Urban, Karnataka, India

• Working on ServiceNow implementation Project as BA on ITSM, CSM,FSM Modules.• Worked on collecting the business requirements and created documents such as process guide, SOP, BRD etc. Conduct workshop of the OOTB product to understand customer requirements.• Facilitated daily standups (or the daily scrum) as needed.• Created user stories for the development team for implementation and testing. Facilitated daily stand-ups (or the daily scrum) as needed.• Coordinate with developers and start development.• Performed peer review testing after development.• Created user guide and reference documents as per customer requirement.• Provided demo to the customer of the end product.•Iteration/sprint planning meetings – Protect the team from over-committing and scope and aid in estimation and sub task creation.•Sprint reviews – Participate in the meeting and capture feedback.•Retrospectives – Note areas for improvement and action items for future sprints.•Board administration – Work as the administrator of the scrum board. Ensure that cards are up to date with Jira software.•Meet individually with team members and stakeholders as needed. Iron out team disagreements about process and work styles.•Internal Consulting – Scrum masters should be prepared to consult with team members and internal stakeholders on how best to work with the scrum team.•Aided the team by eliminating external blockers and managing internal roadblocks through process or workflow improvements.

• Worked on collecting the business requirements for and created documents such as process guide, SOP, BRD etc.• Created user stories for the development team for implementation and testing. Facilitated daily stand-ups (or the daily scrum) as needed.• Conduct workshop of the OOTB product to understand customer requirements.• Document the requirements and create user stories.• Coordinate with developers and start development.• Performed peer review testing after development.• Created user guide and reference documents as per customer requirement.•Provide project team members with the requisite skill set, including subject matter experts.•Ensuring change request process is adhered to.•Identify potential process improvements including transformation avenues proactively and come up with the proposal for implementing them within the current budget allocation.•Develop and provide updates for the project work plan approved by the Customer project leader (results, status, issues, etc.) via meetings scheduled at mutually agreed upon intervals.•Drive innovation and process improvements.•Lead the Defect triage team to resolve the customer issues on agreed SLAs.•Identify potential process improvements including transformation avenues proactively and come up with the proposal for implementing them within the current budget allocation.•Participate and drive the internal and external process audits, project review meetings, and Governance meetings with customer.•Managing 11 employees for their performance, Personal Development plan and training requirements.

• Responsible for the project implementation• Analysis of project requirements and scope for devising project timeframe, actual effort/project estimation to ensure foremost customer satisfaction• Responsible for coordinating MetricStream project activities and reporting progress to the Customer• Facilitated daily standups (or the daily scrum) as needed.• Iteration/sprint planning meetings – Protect the team from over-committing and scope and aid in estimation and sub task creation.• Sprint reviews – Participate in the meeting and capture feedback.• Retrospectives – Note areas for improvement and action items for future sprints.• Board administration – Work as the administrator of the scrum board. Ensure that cards are up to date with Jira software.• Meet individually with team members and stakeholders as needed. Iron out team disagreements about process and work styles.• Internal Consulting – Scrum masters should be prepared to consult with team members and internal stakeholders on how best to work with the scrum team.• Aided the team by eliminating external blockers and managing internal roadblocks through process or workflow improvements.Environment – JIRA, Support Portal, CA Portal for project tracking, SQL developer, salesforce, Openair, Mtrack, Windows 10.

Bangalore Urban, Karnataka, India

Description: MetricStream is the market leader in enterprise Governance, Risk, Compliance (GRC) and Quality Management software, content, and consulting. MetricStream enterprise solutions are used by leading corporations in diverse industries such as Banking and Financial Services, Healthcare, Pharmaceutical, Medical device, High Tech manufacturing, Energy, Manufacturing, Food and Beverages and Automotive to manage their risk management programs, quality processes, regulatory and industry-mandated compliance and corporate governance initiatives. Few customers of MetricStream include USBANK, Hudson City Savings bank, P &G, e-Research Technologies etc.• Well versed with ITIL Incident Management, Change management, Problem management, Service asset and configuration management, Service level management.• Worked extensively on creating and modifying the stored procedures, cursors, functions, packages & triggers. • Provide appropriate response to the Support Request within the time frame defined in the Service Level Agreements (SLA).• Service request, Issue and Incident management troubleshooting and root cause analysis(RCA)• Handling weekly call with the customer and discussing about the issues and service request and providing the tentative date for code fix or data fix.• Provided post deployment support for upgrades/changes/enhancements done on production (Live) Environment• Modified SQL code to make new enhancements or resolve problem as per Client requirements.Environment: SQL developer, Oracle SQL, UNIX, Windows 7.

Bangalore Urban, Karnataka, India

Well versed with ITIL Incident Management, Change management, Problem management, Service asset and configuration management, Service level management.Worked extensively on creating and modifying the stored procedures, cursors, functions, packages & triggers. Provide appropriate response to the Support Request within the time frame defined in the Service Level Agreements (SLA).Service request, Issue and Incident management troubleshooting and root cause analysis(RCA)Handling weekly call with the customer and discussing about the issues and service request and providing the tentative date for code fix or data fix.Provided post deployment support for upgrades/changes/enhancements done on production (Live) EnvironmentModified SQL code to make new enhancements or resolve problem as per Client requirements.

Bengaluru Area, India

Working in development, testing and production support using Oracle Forms, reports 10g, Oracle database 11g.Collected requirements from customer and created high level design documents.Interacted with client and offshore team for smooth execution of the project.Analyzed the specification to suggest the right solutions based on business requirements.Developed packages, procedures, functions according to the business needs.Created Tables, views, relationships, synonyms, DB links, Indexes.Tuned the queries for better performance using hints, explain plan.Used dynamic queries to reduce the future enhancements for each site addition, thereby reducing the cost to company.Wrote various kinds of SQL queries involving Correlated Sub queries, UNION, Inner and Outer JoinsDeveloped user friendly forms to store/display data create csv, text files on local system, Developed complex forms having master-child relations to maintain data integrity.Developed forms with tab canvases, stacked canvases, content canvases, forms with multiple windows, dynamic lists, record groups...Developed complex reports for generating invoices, graphical representation of data, using formula columns, summary columns, place holders.Experienced in resolving the issues in production environment.Reviewed and maintained source code and tested to fulfill the business requirements. Environment: Oracle 11g, SQL, PL/SQL, Forms and Reports.