Shivram K Email & Phone Number

I have around 3.5 years of experience as PRODUCTION SUPPORT ANALYST with technical knowledge in LINUX Commands, Oracle SQL. Worked in L2 level teams and have given 24/7 production support. Sound knowledge in analytical, Problem Solving and Leadership Skills. Qualified in handling UNIX commands like, grep, egrep, sed, awk, find, cut, copy, head, tail, touch, mv, cp, cmp, diff, vi-editor etc. Monitoring Jobs in Tidal and Autosys tool to check whether the expected jobs are completed successfully. And have used ITRS Geneos tool to check health of Application and Server on regular basis whether any warning messages are received. Have attended issues and have investigated the former to give solution at the expected time to make the SLA are met. Have prioritized the tickets based on the impact and urgency in Service now ticketing tool. Familiar with Java 400 and 500 series Errors to let the developer know from which instance the issue has started. Tremendous interpersonal Skills in handling the internal and external customers by involving in all Unix System Production Support by trouble shooting customers urgent requests. Skilled in ITIL process like incident, problems and change management. Generating manual reports as per user service request from database by writing SQL Queries. Addressing the issues raised by the users and providing relevant information to them as needed. Creating tickets based on the issue details collected from Users and adding priority to the former based on impact and urgency. Worked on different database by connecting it using SQL developer tool for easy access of data. Monitoring jobs by using Autosys tool and also used for scheduling and reporting the jobs. Have created jobs using Job Information Language by entering the required components of JIL. Validation log files from User Interface, Server by connecting it to WINSCP and by getting the former from Load Balancer.Have given valid details and error messages to the developers to find the Root Cause of the issue. Have documented and update the ticket with consolidated details of investigation during the time of ticket closure. Used Putty configuration tool to access multiple servers. And Used WinSCP tool for transferring files from windows to UNIX or UNIX to windows. Based on the incident, request and change tickets using Service Now ticketing tool and also close existing tickets.

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  Production Support Analyst

  Iways Analytics & It Solutions

  Aug 2020 - Present - Perugundi

  Utilizing Autosys tools, keep an eye on EOD and SOD jobs and take remedial action in response to log file issues.● Performing daily system health checks, creating and disseminating reports that are ready for business use.● Sort tasks into P1, P2, P3, and P4 depending on their importance and urgency.● Expertise negotiating bridge calls with different teams to find solutions for P1 and P2 problems and routing SOP documents to handle P3 and P4 events.● Utilising Service Now tools, handle user incidents and close tickets.● To access distant servers, use the Putty configuration tool.● Used joins, set operators, and functions in SQL scripts within SQL development tools to produce reports based on user requests and queries.● utilising the ITRS Geneos tool to configure many servers in order to prevent and warn of future issues.● Worked on a variety of application, server, task error, and database problems.● Using Linux commands to examine server processes, analyse errors in log files, and examine feed files from users further downstream.Excellent communication skills with exceptional relationship management and team supervision capabilities. Capable to drive process improvements and efficiencies within the team.● Worked on both L1 ticket level and L2 ticket level and delivered solutions as per SLA timings.● Knowledge of support tools and utilities such as SQL, AutoSys, Service Now, and ITRS Geneos tools.● Good knowledge of SQL, experience writing complex queries, and working with database objects such as functions, joins and set operators

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  Panimalar Engineering College

  6.75