Shivsharan Singh Email & Phone Number

Fort Mcmurray, Ab, Ca

Fort Mcmurray, Alberta, Canada

Conducted 3-4 security patrols both inside and outside in 12 hour shifts resulting in 50% decrease in the security incidents.Achieved a 95% satisfaction rate in feedback from Securiguard operations, management and coworkers involved, highlighting improved teamwork and coordination.Achieved a response time of less than 5 minutes for all assistance requests, ensuring quick and efficient resolution of issues from management, customers and tenants.Regularly received 90 % positive feedback from customers demonstrating an effective combination of polite customer interaction and strong policy enforcement.Maintained complete incident records at a 100% rate, leading to a 15% decrease in recurring incidents by making well-informed decisions.Achieved performance reviews with scores of 98% or more, and managers praising my high standards of security and professionalism.

Edmonton, Alberta, Canada

Regularly followed up with customers to ensure their financial needs were met, resulting in a 96% customer satisfaction rate during my tenure.Recognized as the top-rated customer service representative with the highest number of positive feedback and client referrals in the branch.Received multiple positive customer feedback for the ability to explain investment options clearly and in plain language during customer interactions.Actively collaborated to help team members resolve client objections, contributing to a positive and cooperative work environment that improved team performance.

Achieved a 100% compliance rate in regulating facility access, leading to the identification and resolution of 95% of unusual occurrences.Led and managed the team while overseeing situations, surveillance cameras, properties, and events, achieving a 98% incident resolution rate.Achieved an average response time of under 3 minutes to alarms and emergency requests, ensuring swift and effective support during critical situations.Identified and reported 100% of potential risks during patrols, contributing to a 30% reduction in security breaches and safety hazards within the facility.Achieved a 100% adherence rate in following regulations, resulting in the immediate and accurate reporting of all incidents, contributing to enhanced safety and security.