Shiyun (Katherine) Feng Email & Phone Number

Shanghai

 Managed four core business modules: US Graduate School Application Service; Europe, Asian and Australia Application Service; Art Education; and Career Planning and Training Service Increased revenue of Europe, Asian and Australia Application Service by 240% in one year Implemented corporate strategy and created business opportunities to increase corporate revenue Built business partnership with domestic and overseas universities and education groups Supervised staffing, training and operation of Hangzhou and Nanjing Office

Shanghai City, China

 Worked with marketing and sales directors to make and implement corporate business strategies Managed 80+ consultants focusing on US graduate school application with a capacity to serve 1000 students, trained another 30+ employees for different positions national wide Established the local Japanese School /University application and language training team Developed the UK Application Service into Europe, Asian and Australia Application Service Redesigned the Art Education service by consolidating application service and portfolio tutoring Initiated the Career Planning and Training Service, developed products and business partners

Shanghai City, China

 Reconstructed the OEAD and divided it into US and UK Application Service divisions Performed client needs analysis to make business development plans and marketing campaigns, designed new products and service packages Further optimize the working process and increased the work efficiency by more than 30% Managed 40+ consultants focusing on US graduate school application  Recruited and Reorganized the UK application service team with a focus on G5 application

Shanghai City, China

 Expand OEAD’s business study/social science division from 10 to 40 consultants with a capacity to serve 500 students Designed and improved the working process to ensure smooth service flow, improving customer satisfactory and kept the successful ratio at 99.5% and complaint ratio under 3% Initiated the Junior Consultant Training Program, edited 1000+ pages training materials Provided constructive on-the-job feedback and coaching to employees, fostered an innovative and friendly work environment Awarded TDEdu’s "best management team" (with two other managers) in 2013

Shanghai City, China

 Assisted 40+ students in their US and UK undergraduate and graduate study application including school selection, essay editing and interviews training Established a VIP application team (US and UK Application) with six consultants

Shanghai City, China

Shanghai City, China

Master'S Degree, Economics And Finance

Economics And Finance

Bachelor'S Degree, Economics