Shin Hoo (Jacob) Park Email & Phone Number

Maple Grove, Minnesota, United States

Plymouth, Mn

- Provide technical support to user in country and international via telephone and email through Service Now Ticketing System daily- Assisted customers in identifying and resolving issues regarding 5 products produced by Data Recognition Corp- Resolve 95% of all incoming cases on the first call following the Family Education Rights and Privacy Act (FERPA) Guidelines without escalation- Create quality of life system revisions projects to increase efficacy of new and old agents- Resolve difficult cases as they were escalated and gather as much information on the case if further escalation is required

Plymouth, Minnesota, United States

- Support three proprietary examination systems- Work with Test Administrators and Examines to resolve issues- Manage large amounts of inbound and outbound calls in a timely manner from multiple states- Identify clients' needs, clarify information, research every issue and provide solutions and/or alternatives- Utilize multiple software both proprietary and external to solve cases- Record and report each issue for future resolutions

Greater Minneapolis-St. Paul Area

University Bible Fellowship (UBF) Minneapolis needed web presence as they did before technical difficulties brought down the website. My responsibilities was to design the goal and the appearance of the website and to provide what the contents would be. With this information I would provide a report to the client on what they wanted on the website if there is something that needs changes I would change to their preferences. The design was to be a functional website where looks was no the primary objective.The development of the website I used Microsoft Visual Studio Code to aid me in generating a website that was acceptable to the client. I used HTML as the primary language in encoding the website and CSS to provide the visual aid of the website. I would test the code whether the placement and the functionality of the website is stable. The project methodology was semi-Agile so I would weekly send reports to the client in UBF on my progress and to see if there is any changes visually or functionality wise. After creating a stable website with all of the specifications the client wanted I would then launch the website and continue maintaining the website.

I was a Student Researcher in the Economics Department where my responsibility was to help design nutrition based experiments where the sample was the Eau Claire Community. During my one year and seven months at the University of Wisconsin Eau Claire I was Involved in two projects. Investigating ways to motivate children to eat vegetables:This project was my first project where my Research Team would investigate ways to encourage children to consume vegetables. I was involved in the experimental data collection and analysis. The information and resources provided to these practitioners will help them to fight childhood obesity as schools is where children spend the most other than their homes. The design of the experiment was to have three levels of encouragement: - No Encouragement- Moderate Encouragement- High Encouragement The experiment wants an organic result where there is no artificial encouragement, because of that teachers are given a category of what to do and they decide how to do it based on the given instructions. The measurement of the experiment was to use plastic cups and give the children three different vegetates which were carrots, bell papers, and cherry tomatoes.The results of the experiment was the the high encouragement had the most consumption compared to the other two encouragements. Supplemental Nutritional Assistant Program (S.N.A.P), Farmers Market and Eau Claire My second project was the utilization of data of SNAP participates consumption at the local groceries store. My Research Team would observe about 981,485 lines of data on Excel to clean and to use the data to analyze and present the findings at statewide conferences. The experiment was to analyze the collected data from the local groceries store using Excel. The data collected was within a span of one year. This was to understand the local Eau Claire population SNAP participates and their consumption compared to the national consumption.