Trained co-op students to perform end to end network traces (L2/L3) to determine network devices within the path to desired destination. Team contact for Network Security DL.Responded/Fixed network security incidents. Completed RMA’s to swap faulty network devices. Standardized firewalls to conform to Network Security standards. Wrote, edited, and updated Method of Procedure documents for planned network changes in the BlackBerry global network.Updated documentation to reflect changes and trace service flow and locations. Collaborated with Network service specialists to implement firewall request changes and support internal/external customer requests.

• Coordinated with Manufacturing Engineers to troubleshoot faulty assemblies and solve non-conformance.• Trained three employees in separate builds over a 12-month period and improved scheduled delivery times to customers.• Assemble, troubleshoot and repaired electrical-optical and optical mechanical assemblies following manufacturing processes and procedures. • Coordinate with different departments in order to ensure standards and product conforms to customer requirement. • Read and interpret technical drawings to find discrepancies.• Analyze manufacturing maps to find discrepancies and improve work flow.• Generate non-compliance reports.• Coordinate with different departments in order to ensure product ships on time.

• Prepared and submitted manufacturing cost estimations for each customer’s request for quotation.• Analyzed complex 3D CAD files to produce an accurate cost estimation. • Retrieved and exported 3D CAD files for quotation. • Review drawings and documents to determine the scope of each job. • Researched, update, and maintain a database of purchase orders, pervious jobs, and 3D CAD files.

• Developed solutions to solve problems with quality assurance and quality control. • Inspected, tested, and rejected products that were not made to specifications. • Using height gauges, micrometers, and Vernier’s find any discrepancies and provided input and solutions for discrepancies.• Coordinated with team members to recommend solutions for mechanical components that are out of tolerance.• Designed fixtures to be used for product testing.,• Analyzed work flow/process to improve efficiency. • Maintained, repaired, and calibrate measuring instruments and fixtures. • Managed/Created a database of findings and reports found in inspections.