Shelby Kunes Email & Phone Number

Responsible for verifying insurance, benefits, and patient responsibility for all patients. Responsible for accurately documenting the benefits and demographic information within the system. Obtain necessary referrals/authorizations for services to ensure a clean billing process. Work closely with insurance companies and initiate contact with facilities, patient/guarantors, and third-party payers.

Valparaiso, Indiana, United States

Creates and submits claims to insurance carriers in an accurate and timely manner electronically or by mail for Recovery Works and DCS clients. Verify and correct patient demographics/ insurance information to ensure claim accuracy. Ensures that all claims are received by the payor. Prints and monitors all payor remittance reports. Utilize excellent communication with medical staff and patients. Participates in the telephone rotation and assists with inquiries for Client Financial Services.

Trained new front desk staff hires. Scheduled and managed appointments for new and existing patients in person and on phone. Processed internal referrals and transfers through Streamline. Received, sorted, reviewed and scanned documents following the organization’s standards and procedures. Data entry of information using the appropriate format and agency guidelines. Provided clerical support (copying, collating, form completion) for medical staff. Performed cash handling and deposits of office cash receipts. Ensure patient confidentiality in all tasks.

Master Of Arts - Ma, Psychology - Life Coaching/Positive Psych

Bachelors Of Science, Human Services And Leadership

Associates Of Science, Human Services