Community Operations
Current
Jun 2024 - Present
AeroLeads people directory · profile
Shlagha Raj Email & Phone Number
Community Operations
at
Stripe
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Community Operations
Location
Bengaluru, Karnataka, India
Company size
Who is Shlagha Raj? Overview
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Quick answer
Shlagha Raj is listed as Community Operations at Stripe, a with 3037 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Shlagha Raj.
Shlagha Raj previously worked as Team Lead, Social Media & Escalations at Razorpay and Analyst, Social media & Escalations at Razorpay. Shlagha Raj holds Msc, Logistics, Materials, And Supply Chain Management from University Of Warwick.
Company email context
Email format at Stripe
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Stripe
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Profile bio
About Shlagha Raj
With an MSc degree in Logistics, Materials, and Supply Chain Management from the University of Warwick, I have developed a coherent, versatile, and process-oriented approach to managing customer escalations and improving customer service. I have proven expertise in leading cross-functional teams, dealing with complex situations, and delivering high-quality results within tight deadlines.
Listed skills include Entrepreneurship Development, Marketing, Communication, Market Research, and 5 others.
Current workplace
Shlagha Raj's current company
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Stripe
5 roles
Shlagha Raj work experience
A career timeline built from the work history available for this profile.
Team Lead, Social Media & Escalations
- Facilitated customer empathy program with the CEO and Co-founder to understand and analyze theexisting challenges on existing operational processes- Monitored and enhanced agent productivity with the help of audit reports- Composed timely reports of productivity and areas of opportunity to help the key stakeholders inmaking vital decisions
Apr 2022 - Sep 2022
Analyst, Social Media & Escalations
- Outlined and formulated Root Cause Analysis for all the escalations received- Handled daily task assignments, and staffed projects to enhance the productivity of the team along withsystem changes to improve the efficiency of the associates- Setting up systematic audit process to understand the operational gap and share timely feedback toreduce human error contribution- Assisted and engaged as a part of the operations team in the Fin-tech conference hosted by the… Show more - Outlined and formulated Root Cause Analysis for all the escalations received- Handled daily task assignments, and staffed projects to enhance the productivity of the team along withsystem changes to improve the efficiency of the associates- Setting up systematic audit process to understand the operational gap and share timely feedback toreduce human error contribution- Assisted and engaged as a part of the operations team in the Fin-tech conference hosted by the organization Show less
Nov 2021 - Apr 2022
Junior Analyst, Social Media And Escalations
- Designed processes for the social media and escalations team to improve operations and provided suggestions which led to an increment of organization-wide NPS [Net Promoter Score]- Turned around merchant experience with quick TAT and resolution for the issues highlighted- Collaborated with cross-functional teams throughout the organization to resolve escalations receivedon social media and through internal stakeholders
Aug 2020 - Nov 2021
Research Intern
- Conducted market research on the backgrounds of CEOs of India's top 50 listed companies,analyzing their profiles based on market capitalization data from BSE.- Examined leaders and board members of Indian origin within Fortune 500 global companies to gaininsights into their professional backgrounds and achievements.
Apr 2019 - May 2019
Team & coworkers
Colleagues at Stripe
Other employees you can reach at stripe.com. View company contacts for 3037 employees →
RB
Roger B.
Colleague at StripeGreater Dublin, Ireland
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GN
Gautam Nangia
Colleague at StripeSingapore
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YK
Yeldar Kurmangaliyev
Colleague at StripeSan Francisco Bay Area, United States
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DW
David Wischhusen
Colleague at StripeGreater Madison Area, United States
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AK
Arnav Kumar
Colleague at StripeNew York, United States
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CH
Christina Hung-Ting Chen
Colleague at StripeSingapore
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YK
Yanlam K.
Colleague at StripeNew York, United States
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SN
Surya Narayanan Surya Narayanan
Colleague at StripeMumbai, Maharashtra, India
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MK
Mohd Kamil
Colleague at StripeBhopal, Madhya Pradesh, India
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NM
Nishtha Mishra
Colleague at StripeBengaluru, Karnataka, India
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Roger B.
Colleague at StripeGreater Dublin, Ireland
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GN
Gautam Nangia
Colleague at StripeSingapore
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YK
Yeldar Kurmangaliyev
Colleague at StripeSan Francisco Bay Area, United States
View →
DW
David Wischhusen
Colleague at StripeGreater Madison Area, United States
View →
AK
Arnav Kumar
Colleague at StripeNew York, United States
View →
CH
Christina Hung-Ting Chen
Colleague at StripeSingapore
View →
YK
Yanlam K.
Colleague at StripeNew York, United States
View →
SN
Surya Narayanan Surya Narayanan
Colleague at StripeMumbai, Maharashtra, India
View →
MK
Mohd Kamil
Colleague at StripeBhopal, Madhya Pradesh, India
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NM
Nishtha Mishra
Colleague at StripeBengaluru, Karnataka, India
View →
3 education records
Shlagha Raj education
Msc, Logistics, Materials, And Supply Chain Management
Bachelor'S Degree, Business
FAQ
Frequently asked questions about Shlagha Raj
Quick answers generated from the profile data available on this page.
What company does Shlagha Raj work for?
Shlagha Raj works for Stripe.
What is Shlagha Raj's role at Stripe?
Shlagha Raj is listed as Community Operations at Stripe.
Where is Shlagha Raj based?
Shlagha Raj is based in Bengaluru, Karnataka, India while working with Stripe.
What companies has Shlagha Raj worked for?
Shlagha Raj has worked for Stripe, Razorpay, and Ema Partners India.
Who are Shlagha Raj's colleagues at Stripe?
Shlagha Raj's colleagues at Stripe include Roger B., Gautam Nangia, Yeldar Kurmangaliyev, David Wischhusen, and Arnav Kumar.
How can I contact Shlagha Raj?
You can use AeroLeads to view verified contact signals for Shlagha Raj at Stripe, including work email, phone, and LinkedIn data when available.
What schools did Shlagha Raj attend?
Shlagha Raj holds Msc, Logistics, Materials, And Supply Chain Management from University Of Warwick.
What skills is Shlagha Raj known for?
Shlagha Raj is listed with skills including Entrepreneurship Development, Marketing, Communication, Market Research, Marketing Strategy, Digital Marketing, Integrated Marketing, and Customer Service.
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