Shlesha Dhumane Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Audit• Established and optimised the sales & CST(KAM, SME) call auditing process by defining the relevant parameters, generating reports with incremental comparison, and identifying areas for improvement. This initiative significantly enhanced the communication between School POCs and UOLO.• Developed a comprehensive framework for evaluating and improving the quality of the demos & product trainings offered by UOLO executives to school representatives. By implementing this process, I contributed to the overall improvement of the customer experience.• Collaborated with the tech support team to evaluate the existing state of affairs and identified opportunities for improvement through the use of progress reports. This effort helped the team enhance the quality of their service.• Collaborated with cross-functional teams to develop and implement quality control procedures• Conducted training sessions to educate employees on quality control processes and best practices, promoting a culture of quality excellence within the organisation.• Led root cause analysis investigations to identify underlying causes of quality issues and implemented preventive measures to minimise future occurrences.Training• Designed and delivered engaging training sessions, workshops, and webinars for clients/teachers/school stakeholders• Developed and executed training programs for sales team and entire CST team• Conducted assessments to identify skill gaps and training requirements, aligning programs with organisational goals and objectives.• Collaborated with subject matter experts, product & support team to create instructional/training materials, including user guides, tutorials, and video-based resources.• In the absence of manager, managed a whole training & quality team of 12 for 3 months

Bengaluru Area, India

• Successfully implemented and managed lead generation Facebook Ads campaigns resulting in the acquisition of 10,000 leads within a span of 4 months through social media marketing, while maximising ROI.• Collaborated with CEO, marketing, and product teams to design and produce effective marketing materials including content and videos with high click-through rates, managing projects from start to finish.• Managed marketing data and created reports using Google Data Studio and Google Sheets to provide insightful analysis and recommendations for improved marketing strategies.Worked on following services to improve the social presence and generate leads through campaigns • Facebook, LinkedIn, Instagram, Yesware, Mailchimp, ActiveCampaign, Kalerya and Infobip.

Nagpur, Maharashtra, India

• Successfully led a sales team of 7 representatives through effective onboarding, ongoing management, and daily quality checks.• Implemented a client feedback process and collaborated with representatives to address concerns, resulting in a gradual increase in conversion rates.• Fostered strong customer relationships and crafted personalised marketing plans to optimise audience reach, leading to contract wins from esteemed companies like SBI and Oriental Insurance.• Partnered with a range of marketing spaces, including newspapers and radio stations, and created an ecosystem to boost clients’ social, traditional, and digital presence.

Pune, Maharashtra, India

• Developed effective marketing strategies for clients with limited budgets, maximising ROI and driving growth.• Produced detailed reports on campaign performance and provided recommendations for optimization in future campaigns.• Served as the primary point of contact for third-party advertising agencies partnered with by my employer.