Sandra Hoag

Sandra Hoag Email and Phone Number

Account Manager – Spending Accounts and Tax Advantaged Plans @ Flores & Associates Insurance Services
Charlotte, NC, US
Sandra Hoag's Location
Charlotte Metro, United States, United States
Sandra Hoag's Contact Details

Sandra Hoag work email

Sandra Hoag personal email

n/a
About Sandra Hoag

I am an employee benefits Account Manager and Account Executive, with an extensive background in benefits advising and counseling. I work directly with business owners and carriers for all ongoing account management of assigned book of business, including pre-renewals, renewals, and processing enrollments. I am accountable for basic and complex tasks related to coverage eligibility, premiums, billing, employee changes, and contractional government compliance. Prepared, summarized, and presented suggestions to clients about benefits and product options. Mastered skills and proficiency in Salesforce Platform, GOCO HR Portals, CRM, SAM, and carrier software.Processed client requests and projects via the internal project management systems.Maintained 97% audit compliance for client file documentation and accuracy of final document output.Hosted online presentations with clients to review benefits proposals for cost, coverage, and open enrollment.Produced quarterly spreadsheets and reports for marketing new contracts, renewals, and pertinent client metrics.I offer consultative services based on group data analysis. I have demonstrated proficiency in researching quotes and writing solid policies for my book of business.I am licensed with: Property, Casualty, Life, Health and Long Term. I am an insurance agent with a background in sales and customer service and banking. I have been recognized for consistently exceeding expectations and performance metrics. One of my greatest strengths is my ability to manage key accounts to strengthen client relationships while simultaneously prospecting for new customers to generate additional revenue, and maintain regulatory compliance. I possess outstanding communication, interpersonal, and leadership skills that allow me to communicate with persons of diverse cultures, backgrounds, and management levels.I am thoughtful, analytical, ethical, and driven. I have a passion for helping others and believe that the work we do helps the lives of people.

Sandra Hoag's Current Company Details
Flores & Associates Insurance Services

Flores & Associates Insurance Services

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Account Manager – Spending Accounts and Tax Advantaged Plans
Charlotte, NC, US
Website:
floresinsure.com
Employees:
4
Sandra Hoag Work Experience Details
  • Flores & Associates Insurance Services
    Account Manager – Spending Accounts And Tax Advantaged Plans
    Flores & Associates Insurance Services
    Charlotte, Nc, Us
  • Wex Benefits
    Employee Benefits Account Manager - Aca Compliance
    Wex Benefits Feb 2022 - Present
    Efficiently grew and retained the book of business by working with new and existing clients to develop long-range objectives and using detailed Excel workbooks. Made sure employers complied with IRS regulations for the (ACA) Health Care Act when applicable. Negotiated with vendors for new and renewal health plans for fully insured and self-funded plans. Upsold voluntary insurance plans, including vision, dental, critical illness, hospital indemnity, disability income, and accident insurance as needed. Assisted employers and employees on system platforms for open enrollment, life events, carrier communications, COBRA, and billing issues.Educated clients and employees during live presentations, email, and phone support.Ensured clients met their fiduciary and ACA compliance obligations for all available employee benefits. Captured, cleansed, and analyzed client data and codes and created reports to monitor all offers of minimum essential coverages to employees.• Enlisted for vital projects to service every Chick-fil-A corporate and franchise business entity (including GIOA).• Ensured prompt filing of 1094-C and 1095-C forms with the federal IRS and state agencies each year.• Granted authorization to respond to ACA IRS notices on behalf of the client to reduce or eliminate IRS penalties.
  • Wex Benefits
    Aca Compliance And Employee Benefits Account Manager
    Wex Benefits Jul 2023 - Aug 2024
    Client Relationship Account Manager – ACA Compliance February 2022 to July 2023Ensured clients met their fiduciary and ACA compliance obligations by providing year-round compliance support. Captured, cleansed, and analyzed client data and generated reports to monitor offers of minimum essential coverage to employees.  Enlisted for vital projects to service every corporate and franchise business entity for Chick-Fil-A and GIO.  Ensured filing of 1094-C and 1095-C forms with the federal IRS and state agencies each year on time. Granted authorization to respond to ACA IRS notices on behalf of the client to reduce or eliminate IRS penalties.
  • Wex Benefits
    Employee Benefits Account Manager Aca Compliance
    Wex Benefits Feb 2022 - Jun 2024
  • Mylo, A Lockton Company
    Small Group Benefits Account Manager/ Account Executive
    Mylo, A Lockton Company Apr 2021 - Dec 2024
    Kansas City, Missouri, Us
    Marketed to prospective companies with 2-200 employees for life, health, vision, and ancillary products. Accountable for complex tasks related to coverage eligibility, pricing, and government compliance. Worked with business owners and carriers for ongoing account management of assigned book of business including enrollment processing. Educated clients regarding healthcare compliance including Health Care Reform, Wellness, ACA Regulations, ERISA, ADA, Section 125, COBRA, and form 5500s.• Coordinated with producers to develop proposals and recommendations for renewal business.• Increased renewal retention levels. • Maintained Client Action Plans including conduction of 6-month stewardship reviews.• Maintained audit compliance for client file documentation and accuracy of final policy output.• Demonstrated high proficiency with Benefit Point, Sales Force Platforms, GOCO HR Portals, CRM, SAM, and carrier software.• Hosted online presentations with clients to review benefits proposals for costs, coverage, and compliance.
  • Wex
    Aca Compliance And Employee Benefits Account Manager
    Wex Feb 2022 - Jun 2024
    Portland, Maine, Us
    Efficiently retained and grew the book of business by working with new and existing clients to develop long-range objectives and using detailed Excel workbooks. Made sure employers complied with IRS regulations for the (ACA) Health Care Act when applicable. Negotiated with vendors for new and renewal health plans for fully insured and self-funded plans. Upsold voluntary insurance plans, including vision, dental, critical illness, hospital indemnity, disability income, and accident insurance as needed. Assisted employers and employees on system platforms for open enrollment, life events, carrier communications, COBRA, and billing issues.Educated clients and employees during live presentations, email, and phone support.Ensured clients met their fiduciary and ACA compliance obligations for all available employee benefits. Captured, cleansed, and analyzed client data and codes and created reports to monitor all offers of minimum essential coverages to employees.• Enlisted for vital projects to service every Chick-fil-A corporate and franchise business entity (including GIOA).• Ensured prompt filing of 1094-C and 1095-C forms with the federal IRS and state agencies each year.• Granted authorization to respond to ACA IRS notices on behalf of the client to reduce or eliminate IRS penalties.
  • Mercer
    Senior Benefits Account Management And Human Resources Consultant
    Mercer Aug 2018 - Apr 2021
    Leveraged knowledge and experience in insurance and human resources to provide a white-glove service to an exclusive, high-profile client. Demonstrated adaptability and technical knowledge by contributing to multiple high-stakes projects. Proficient in employer-sponsored benefits administration, voluntary benefits products, and human resource concepts including vacation paid-time off calculations, FMLA, Affordable Care Act, Short-Term and Long-Term disability enrollment, and COBRA.• Achieved status of Top 5% Company Quality Metrics and maintained a continuous history of performance.• Received 11 accolades from national clients and Upper Management within Mercer's US and Canadian divisions.• Selected for mentorship program to educate and support trainees and colleagues needing skills reinforcement.• Enlisted in taskforce for “crisis scenarios” requiring emergency enrollment such as immediate surgery.
  • Metlife
    Sr. Customer Service Representative - Annuities
    Metlife Jan 2017 - Aug 2018
    New York, Ny, Us
    Educated clients and Financial Field Agents on protocols, contract provisions, and features of variable annuity products. • Designated as a liaison between Financial Field Agents and internal annuity divisions to resolve sensitive issues.
  • Aon Hewitt
    Employee Benefits Advisor
    Aon Hewitt Jun 2014 - Jan 2017
    London, Gb
    Consulted with employees entering retirement from Fortune 100 companies and offered insurance via needs-based selling. Employee benefits, voluntary, and retirement insurance products included Medicare, life insurance, dental, vision, and prescription drug plans.• Maintained metrics at 98.25+% rating for policy compliance, service-level agreements (SLA's), and call quality.• Achieved "Excellent" (highest) level sales of 625+ policies and 65% closing ratio annually.• Received over 15 recognitions, including Employee of the Month awards, and accolades from satisfied clients.• Top-10 performer for policies written and client satisfaction during Medicare Annual Enrollment Period.
  • Optime Insurance Services
    Account Executive And Account Manager
    Optime Insurance Services Jan 2009 - Jun 2014
    Produced new business for personal and commercial insurance as well as life, financial, health, and employee benefits insurance markets. Established excellent relationships with policyholders, underwriters, and brokerages to retain and place new business. Mentored new agents and support staff to develop policy knowledge, marketing, and customer service skills. • Exceeded sales goals by generating $465,000+ in quality written premium within first two years of joining agency• Received “Agent of the Month” award in the SE Region for 3 months from Kemper Insurance for policy production. • Increased client policy retention from 48% to 78.9% by improving customer service processes and training.

Sandra Hoag Skills

Insurance Medicare Customer Service Health Insurance Property And Casualty Insurance Leadership Risk Management Financial Planning Personal Insurance Microsoft Office Microsoft Excel Microsoft Word Microsoft Powerpoint Sales Salesforce.com

Sandra Hoag Education Details

  • University Of North Carolina At Charlotte
    University Of North Carolina At Charlotte
    Risk Management And Insurance

Frequently Asked Questions about Sandra Hoag

What company does Sandra Hoag work for?

Sandra Hoag works for Flores & Associates Insurance Services

What is Sandra Hoag's role at the current company?

Sandra Hoag's current role is Account Manager – Spending Accounts and Tax Advantaged Plans.

What is Sandra Hoag's email address?

Sandra Hoag's email address is sh****@****ylo.com

What schools did Sandra Hoag attend?

Sandra Hoag attended University Of North Carolina At Charlotte.

What skills is Sandra Hoag known for?

Sandra Hoag has skills like Insurance, Medicare, Customer Service, Health Insurance, Property And Casualty Insurance, Leadership, Risk Management, Financial Planning, Personal Insurance, Microsoft Office, Microsoft Excel, Microsoft Word.

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