Shoaib Arshad

Shoaib Arshad Email and Phone Number

Solution Architect - AI in CX @ Elite Solutions
Lahore, PK
Shoaib Arshad's Location
Lahore District, Punjab, Pakistan, Pakistan
Shoaib Arshad's Contact Details

Shoaib Arshad work email

Shoaib Arshad personal email

About Shoaib Arshad

Around 13+ years of Solution deployment, Maintenance and Support experience in Information Technology, Software, Contact Centers/BPO, Unified Communications, Data Center deployments, IT-Infrastructure and Telecommunication industry globally. Served top notch Clients from Fortune500 & FTSE100 Companies.Hands-on experience with Avaya Aura Enterprise, unified communication, AWS/Google Cloud solutions services, Data Centers, Telco and voice solutions. Nevertheless, my on-the-job experience has afforded me a well-rounded skillset including expert level reporting, agile methodologies, Project Management with profound knowledge of ITIL standards.A versatile team player with an adept at building strong working relationships.My Academic credentials embraces a Bachelors Degree in Telecommunication along with several technical (Hands-on) courses/certifications.

Shoaib Arshad's Current Company Details
Elite Solutions

Elite Solutions

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Solution Architect - AI in CX
Lahore, PK
Website:
elitetelecomsolutions.com
Employees:
92
Shoaib Arshad Work Experience Details
  • Elite Solutions
    Solution Architect - Ai In Cx
    Elite Solutions
    Lahore, Pk
    View
  • Digital Transformation Movement Pakistan - Dtmp
    Head Of Entrepreneurs Innovation
    Digital Transformation Movement Pakistan - Dtmp Dec 2023 - Present
    Lahore, Punjab, Pakistan
    View
  • Copypencil.Pk
    Co-Founder Copy Pencil
    Copypencil.Pk Aug 2021 - Present
    Lahore, Punjab, Pakistan
    View
  • Ibex
    Senior Manager Voice/Telco & It Infrastructure (Genesys Cloud Cx & Avaya)
    Ibex Jul 2022 - Aug 2024
    Pakistan
    View
  • Ibex.Ict
    Manager Pmo Voice, Telco & It Infrastructure At Ibex.Ict
    Ibex.Ict Jul 2019 - Aug 2022
    United States
    As part of Backbone team, we are providing IT & business support services to Prominent Fortune 500 and FTSE 100 Companies in the United States and United Kingdom. This includes Networks, Voice, Telco, CTI, Contact Centers deployments, Data Center solutions, CRM, Software level support and deployments.
    View
  • Ibex
    Assistant Manager | Pmo
    Ibex Jul 2017 - Jul 2019
    United States
    View
  • Ibex | Global
    Senior Telecom Engineer | Avaya
    Ibex | Global Jul 2016 - Jul 2019
    View
  • Ibex | Global
    Telecom Engineer | Avaya
    Ibex | Global Mar 2015 - Jun 2016
    View
  • Ibex | Global
    Supervisor Global It Servicedesk - Incident Management
    Ibex | Global Jul 2013 - Feb 2015
    • Performing Problem Management, Incident Management, Change Management, and Release Management tasks with efficient reporting.• Implementing Disaster Recovery and Business Continuity plans BCPs.• Managing the team along with defining SOPs and SLAs for each procedure.
    View
  • Uthaley.Pk
    Founder & Ceo
    Uthaley.Pk Feb 2017 - Mar 2018
    Punjab, Pakistan
    Online Market place for day to day essentials. At Uthaley.pk, we follow the highest ethical standards when conducting business whether you are a customer, employee or partner. You will find integrity, commitment and excellence doing business with us. Commitment to our core values and mission/vision remains stronger then ever.
  • Fashiontree.Pk
    Co-Founder
    Fashiontree.Pk Jun 2016 - Apr 2017
    Lahore, Punjab, Pakistan
    One Stop Shop for Ladies Replica Suiting
  • Trg | Tech
    It Analyst | Global Servicedesk
    Trg | Tech Mar 2012 - Jul 2013
    Lahore
    View
  • Ufone
    Floor Supervisor - Outsourcing Leg (Central)
    Ufone Apr 2010 - Feb 2012
    Lahore
    View
  • Transdata International
    Floor Supervisor - Technical Support
    Transdata International Apr 2006 - Feb 2008
    Lahore
    View

Shoaib Arshad Skills

Telecommunications Team Management Business Analysis Team Leadership Call Center Voip Project Planning Management Call Centers Analysis Project Management Visio Requirements Analysis Software Development Troubleshooting Sql Software Documentation Outsourcing Networking Business Intelligence System Administration Databases Vendor Management It Service Management Quality Assurance Technical Support Vpn Contact Centers Virtual Private Network Customer Experience Business Process Outsourcing Communication Customer Retention Service Level Agreements Telephony Teamwork Avaya Products Infrastructure It Operations Service Delivery Customer Satisfaction Incident Management Servers Routing

Shoaib Arshad Education Details

  • Superior University
    Superior University
    3.4 Cgpa
  • Standard Model School
    Standard Model School
    Computer Science

Frequently Asked Questions about Shoaib Arshad

What company does Shoaib Arshad work for?

Shoaib Arshad works for Elite Solutions

What is Shoaib Arshad's role at the current company?

Shoaib Arshad's current role is Solution Architect - AI in CX.

What is Shoaib Arshad's email address?

Shoaib Arshad's email address is sh****@****ail.com

What schools did Shoaib Arshad attend?

Shoaib Arshad attended Superior University, Standard Model School.

What are some of Shoaib Arshad's interests?

Shoaib Arshad has interest in Human Rights, Science And Technology, Children, Education.

What skills is Shoaib Arshad known for?

Shoaib Arshad has skills like Telecommunications, Team Management, Business Analysis, Team Leadership, Call Center, Voip, Project Planning, Management, Call Centers, Analysis, Project Management, Visio.

Who are Shoaib Arshad's colleagues?

Shoaib Arshad's colleagues are Mitchell Vanausdal, Chris Jones, Ignatius Victor, Suzanne Degraaff, Alicia Engh, Bart Green, Ben Hunt Account Manager.

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