Shoaib Mamdani Email & Phone Number

King City, On, Ca

Markham, Ontario, Canada

• Assisted internal teams with installation and setup of AS400 and Agent WebStation systems used by customer service representatives in various departments across the organization. • Lead sessions with team members to perform system validation and provided one on one training to end users to maximize tool effectiveness and user acceptance.• Provided critical feedback to management and decision makers concerning key areas of improvement on system tools and business processes based on compiled input gathered from end users.• Hosted discovery sessions with external clients to understand and document their needs to provide recommended solutions catered to each specific use case.• Documented proposed resolutions, sales, user statistics and other informational data for use by management and technical teams.

Toronto, Canada Area

• Working with business owners in the Real Estate, Legal and Insurance industries to understand their organization’s current and future business goals. Facilitating in-person requirements gathering sessions as well as tele-conference meetings with key internal and external stake-holders to discuss and scope client needs.• Documenting business requirements and generating Statement of Works which are then presented to senior consultants internally for review, and later for sign-off by client-side project owners.• Developing and configuring approved designs in the WordPress CMS system for preliminary/Alpha review by clients. Performing detailed Users Acceptance Testing on Beta and Go-Live releases to ensure business requirements have been met. • Using graphic design software to generate initial mockups and wireframes to be presented to key stakeholders, leveraging knowledge of HTML and CSS to improve front-end design and UI/UX for targeted users.

Toronto, Canada Area

• Provided on-site IT consulting services to small and medium sized clients, identifying vulnerabilities and areas of improvement in their existing software and hardware systems.• Implemented company-wide software and hardware upgrades to optimize end-user performance, increase system security and improve user productivity. Ensured all implemented changes were in-line with industry best practices and client’s internal IT standards.• Held in-person training workshops to educate end users and client team leads on the technical changes of their new IT system, the effects on their day-to-day processes and the steps needed to ensure minimal disruption of the company’s business operations.