Shoaib Mohammed Email & Phone Number

Adelaide, Sa, Au

Australia

- Developed and implemented a three-year “Grow & Sustain” strategic plan, driving growth across diverse client portfolios. Managed the financial oversight of multi-million-dollar P&Ls, creating and executing pricing strategies aligned with market trends and client budgets, ensuring both profitability and service expansion.- Led a cross-functional team of 25+ professionals, where I took an active role in mentoring and coaching team members, and ensuring high engagement.- Improved client retention and satisfaction by delivering tailored solutions aligned with client objectives, leading to long-term partnerships.- Developed strategies to manage internal and external stakeholders, ensuring transparency and mutual growth while improving long-term client relationships.- Designed and implemented workforce planning initiatives that supported internal mobility and addressed skills gaps within the team, helping key individuals advance in their careers while driving business outcomes.- Created an inclusive team culture that fostered open communication and cross-functional collaboration, allowing the team to thrive in dynamic and fast-paced environments.- Established and maintained governance frameworks that optimized financial performance, ensured regulatory compliance, and addressed cash flow challenges. Significant Achievements:- Overachieved targets, contributing to the profitability and operational success of the organization, with revenue growth of 30% and 32% in FY23 and FY24.- Successful mentorship led to internal promotions and personal growth of team members.Awards & Recognition:- DXC Recognition Award for “Going above and beyond for our customers and exceeding expectations”.- Shoaib has great working relationship with his sales, finance, delivery and operations teams and is well respected. Shoaib’s leadership has created a productive and motivated work environment. He leads with firmness as well as kindness and level-headedness.

Adelaide, Australia

- Spearheaded multiple initiatives to streamline operations, leading to a 15% improvement in operational efficiency and reducing operational costs by 20%, directly contributing to the scalability and long-term growth of the organization.- Implemented governance frameworks to ensure compliance and risk management, contributing to long-term financial stability and scalability.- Recovered $2M in revenue leakage and resolved $1.5M in overdue invoices, significantly improving cash flow and stabilizing the financial standing of key accounts.- Led customer success strategies, focusing on enhancing both customer satisfaction and operational scalability.- Designed and maintained dashboards to monitor key performance metrics, such as financial performance and customer service levels, ensuring that teams remained focused on priority objectives.- Built strong, long-term relationships as a trusted advisor to clients and key stakeholders by being the single point of contact for all operational and commercial matters. - Led and mentored a team of 15+ professionals, fostering a culture of accountability, collaboration, and continuous improvement. Focused on professional development, resulting in significant team contributions to organizational goals.Significant Achievements:- Led the conversion of $30M+ USD TCV through strategic financial planning and client engagement.- Increased account’s operating profit from -5% to 15% within 3 months, establishing robust processes to govern and maintain AOP.- Developed TCV/REV/AOP improvement plans & forecasting dashboards which were adopted Industry wide.Awards & Recognition:- ANZ Business Operations Award for “Excellent performance and exceeding expectations”- Shoaib is approachable, maintains professionalism and can inspire and guide others. Shoaib is one of the best Business Managers to work with. He has helped the Business Operations and the Finance team to build a better and far superior reporting structure.

Adelaide, Australia

- Achieved significant improvements in operational efficiency and client satisfaction. Thriving in a fast-paced environment, I demonstrated determination, persistence, and strong relationship-building skills to ensure smooth operations and successful project outcomes.Significant Achievements:- I implemented new methods for Triage meetings, increasing efficiency by 75% and reducing the manual workload by 95%.- Successfully identified and addressed revenue leakages, established governance practices, improved cash flow, and collaborated effectively with clients and key stakeholders.

Adelaide, Australia

- Excelled in managing and delivering compliance and business continuity projects, optimizing operational efficiency, and driving customer satisfaction. - Successfully led a remediation project that reduced contact centre calls by 70% and implemented automated solutions, resulting in a 65% increase in efficiency. - As a Senior Tech Support, I analysed workflows, suggested process improvement.Significant Achievements- Developed a comprehensive Business Continuity Framework, collaborated with cross-functional teams, and bridged the gap between stakeholders to enhance the overall customer experience. - Achieved significant productivity gains while providing mentorship and achieving KPIs. My track record showcases my ability to deliver impactful results, foster collaboration, and drive continuous improvement.

Master Of Business Administration (M.B.A), International Management

Bachelor Of Engineering (B.E.), Electronics And Communications Engineering