Lead and manage the ServiceNow teamFostering a collaborative and high-performing environment.Oversee the design, development, and implementation of ServiceNow solutions that align with our business goals.Collaborate with stakeholders across the business to understand their needs and translate them into effective ServiceNow solutions.Ensure the delivery of projects on time, within scope, and budget while maintaining high quality.Drive continuous improvement initiatives within the team, promoting best practices in ServiceNow development and implementation.Provide mentorship and support to team members, aiding in their professional development and growth.Stay abreast of the latest ServiceNow features and updates, ensuring our solutions leverage the full potential of the platform.

Evaluating business processes, developing and implementing solutionsPerformance Analytics Dashboards Creating Business RulesFlow Designer ApplicationData Visualization and Performance AnalyticsCatalog ManagementOn boarded Entire Zones Client Success Org to ServiceNow PlatformDefining SLAs and new metricsCreated Knowledge Articles and managed Knowledge BasisManaging User roles and Assignment groupsCase Assignment AutomationPredictive IntelligenceWorked with Update sets in moving data within SNOW instancesAgent Workspace Deployment for CSM ModuleServiceNow CSM and ITSM deploymentWorking with business units/stake holders for requirements gathering

Team Lead - Client Account Manager

Order Fulfillment – Process orders and quotes in a timely and accurate manner Create quotes and orders flawlessly.Meet or exceed customer/contract SLAs on Quote deliveryMeet or exceed customer/contract SLAs on Order placementContinuously monitor open orders and expedite where neededProvide comprehensive and timely communication to customers and SalesRelationship Building – Develop solid relationships with Zones customers.Interact with customers on a daily basis.Establish relationships with multiple people in multiple departmentsConstantly communicate outstanding orders, constraints and alternatives.Coordinate and encourage Zones team member interactions with accountsCustomer Service – Provide for Customer operational and reporting needs.Provide proactive action to provide 5 star service.Have a complete understanding of the Zones Service CatalogBe the first and primary line of contact on all customer issues and concernsEngage Sales to coordinate communication of service and needs.Ensure that timely and impactful reporting is provided to the customerSourcing – Process, coordinate and manage to off catalog customer requests.Ensure custom catalog maintenance on Zones ConnectProcess project worksheets for inventory allocationsMonitor and coordinate inventory management activities. (Hardware)Monitor and provide support activities on Customer contracts (Software)Project Management – Conduct account planning and coordination of needs.Actively participate in pipeline growth and maintenance activitiesUncover future needs through constant value driven interactions.Understand account dynamics and look for ways to increase profitabilityUnderstand Zones automation capabilities and look for opportunities to provide those services to customers.Coordinate with PMO or Enterprise Operations on new customer roll outsReportingGenerating multiple reports on weekly basisWFC, Open order reports to keep track on sales operations

 Handling customer queries from around the globe, mainly working with American Clients Technical Support for all Geographix Modules Presenting Geographix Demos as Technical Sales Agent Inside Sale Representative  Using CRM to handle all the client related information and managing accounts Pursuing clients Cold Calling Online Technical Demos Making weekly Sales Report and maintaining sales pipeline Identifying new Regions Talking to clients for technical Sales  Taking Feedback from clients on quarterly basis

 Handling of Financial and technical tasks for DGPC Responding to RFQ’s, invoicing and follow up for receivables from clients  DGPC data sales reporting and forecasting Manage All records on SharePoint Retrieval of datasets from warehouse Exploration Management System (EMS) a software, used for quick retrieval and indexing of the data. Arranging and coordinating for data reviews for clients Providing input for the preparation of Business Plan with management Maintaining strong relationships with key contacts in existing accounts and developing new accounts Liaise between technical teams and clients, as well as management and stakeholders Identify market trends, gaps and niches Leverage technical and industry-specific knowledge to develop strategic business development plans and sales strategies Business prospecting and bidding Conduct client presentations and negotiations Providing quotes on major projects and managing account transitions Attend conferences, seminars and student chapters related to Petroleum Industry organized by PAPG and SPE Working with HSE Team of LMKR LMKR Representative at ATC(Annual technical Conference)

* Basics of Geophysical Data Processing* Geometry Building and QC* Trace Killing* FB Picking* Refraction Statics* 2D Seismic Data Reports formatting (Kunri Block)* Basics of ProMax Software

* Geophysical Interpretation of Afiband and Zindapir Structures of Safedkoh Block.* Preparation of Geoseismic/Geological cross-sections integrating surface geological and well data.* Knowledge of “Petrel”, G&G software of Schlumberger.* Well log interpretation* Used Petrel for horizon marking and fault marking and making geologic models.