Shoaib Rony Email & Phone Number

@Craveable Brands

Chatswood, New South Wales, Australia

Sydney Northern Beaches Nsw

• Full-scope oversight of the P&L and sustainable growth of Company’s Northern Beaches (Dee Why & Manly) operations. • Communicating to Managers best-practice budgeting (produce, equipment and labour costs), inventory control (documentation and freight) and in-store merchandising, presentation and cleanliness.• Driving the highest standards of food safety compliance; ensuring the storage, handling and preparation of food aligns with HACCP systematic, preventive approaches to food safety assurance. • Coaching and mentoring restaurant management and staff. • Reviewing the performance data and KPI benchmarks.• Collaborating with Restaurant Managers to implement sales-building initiatives as defined by Guzman Y Gomez local and national marketing teams. • Conducting WHS reviews/consultations, and performing HR audits to ensure legislative compliance. • Recruited, onboarded and trained more than 90 staff members in Company operational guidelines, essential F&B skills and Covid-19 safety protocols.KEY ACHIEVEMENTS• Improved inventory control to deliver a 5% reduction in variable costs across the 2.5-year tenure.• Coached staff in suggestive sell/customer incentive techniques that resulted in sales revenue constantly exceeding monthly targets by more than 10%.• Maintained an exceptional employee retention rate of 80% through the use of motivational coaching, supportive performance reviews, career advancement opportunities and improved work-life balance.• Created an effective cross-training program that enhanced the self-confidence of FOH staff.• Developed OHS training that achieved a score of 99% from the Restaurant Health Inspection Committee.• Reduced food waste costs by 6% by improving inventory storage and ordering processes.• Achieved a 25% average increase in yearly sales (2018 to 2021).• Awarded Guzman Y Gomez Best Australian Restaurants Manager in 2019.

Dee Why, Nsw, Australia

Manly, New South Wales, Australia

• During 6-year tenure as Restaurant Manager, demonstrated great on-the-job enthusiasm, first-class CRM initiative, commercial awareness, and a readiness to work beyond rostered hours to get the job done.• Managed restaurant operations – driving toward optimum financial performance and KPIs in regard to profit margins, operating costs, labour/food costs, sales/historical sales, and server benchmarks. • Practiced a hands-on managerial approach in day-to-day tasks including: preparing operational reports; processing payments; assisting with food preparation; controlling inventory; procurement and rosters.• Conducted staff performance reviews and provided one-on-one feedback.• Addressed staffing and HR issues and employee grievances.• Controlled restaurant budget and bookkeeping activities; adhering to best-practice accounting processes.• Interviewed, recruited and on-boarded staff using training programs that influence positive employee behaviours, attentiveness, and were focused on the delivery of exceptional customer service.• Ensured high standards of food safety, as well as compliance with licensing, health and safety regulations.• As a Guzman Y Gomez ambassador, spearheaded outreach campaigns and promotions that connected and engaged with the broader Manly and Dee Why communities.• Implemented operational changes for the delivery business – UBER, Deliveroo, Menulog and Doordash.

North Sydney, New South Wales, Australia

• Presented as a friendly and informed representative of the Oporto brand – a dependable first-person-of-contact who promptly addresses customer complaints and concerns in an efficient manner.• Maintained personal records, schedules and performance reviews for all employees. Coordinated with General Manager to perform essential administrative functions including sales data entry, stock-take and inventory, operational reports, POS audits and store opening/closing procedures.• Led by example in the cultivation of positive customer relations.

Burwood, New South Wales, Australia

Bachelor Of Accounting

Diploma Of Leadership And Management

Diploma Of Hospitality Management

Advanced Diploma Of Accounting