Shoaib Hafeez Email & Phone Number

Dubai, Ae

Ras Al Khaimah, Ras Al Khaimah, Ae

- Managed POS & Gateway Support teams of 8 members, overseeing Operations related to POS Terminals, E-commerce, and Skiply integration.- Managed POS operations, orchestrated the process of timely installation, replacement, and configuration of POS terminals at various merchant premises, ensuring a streamlined and efficient Service Selivery Process.- Handled the maintenance and enhancements of Payment Gateways, ensuring strict adherence to regulatory standards and facilitating seamless merchant onboarding experiences.- Directed the seamless integration of schools into Skiply's e-commerce platform, providing invaluable support for data management and configuration.- Collaborated closely with Product & Sales teams, skillfully crafting engaging presentations and coordinating product demonstrations to aid in developing complex solutions.- Provided steadfast support to internal teams, ensuring meticulous compliance with regulations, spearheading process enhancements, and fostering a culture of operational excellence across the organization.

Abu Dhabi, Abu Dhabi, Ae

- Collaborated with Product & Project Managers on Merchant Acquiring Project, Introduced PayBy Wallet acceptance on 40.000+ Bank-acquired POS, and implemented Credit Card Acceptance on 7,000+ Taxi in Abu Dhabi, - Work closely with Analytical & Marketing Team to create and implement strategies to improve digital acceptability of Cards & other Payment Methods. Partnership with acquirers, PSPs, payment facilitators, local strategic merchants, vendors, regulators, Payment Processer, and other stakeholders, - Managed relationships with card schemes (VISA, MasterCard, UPI) & Clients (Network International, Fiserv, FAB, ADCB) driving alternative payment implementation & product enhancement as the main point of contact. - Develop & Implement plans to incorporate Smart Android POS, QR Code, in-store, and online payments, as well as gaining market acceptance, and manage key merchant accounts end-to-end, - Lead Merchant Services Team of 12 people, and onboarded over 2500+ merchants, which simultaneously supported achieving high transactional volumes along with customer satisfaction, - Collaborated with stakeholders and executives from Risk, Compliance, and Legal departments to identify, assess and mitigate enterprise-wide risks, facilitated meetings to establish regulatory compliance in onboaring New Payment Methods,

Abu Dhabi, Abu Dhabi, Ae

- Developed and implemented business goals in line with group objectives and growth strategy; oversaw a 25% increase in merchant onboarding sales by optimizing pricing models, resulting in $1.5M in new revenue, - Drove the development of the Merchant portal by providing comprehensive product requirements based on market research and customer feedback; partnered with PayBy teams and delivered a user-friendly portal and reduced customer support issues by 50%- Identified key market trends and opportunities for the introduction of 60k smart products, such as smart POS, QR Codes, and invoice Pay, Payments project integration by managing stakeholders and resources to execute the project plan within the project constraints, - Set up and managed the Customer care team of 10 members and re-engineered the complaint resolution process for POS and E-commerce services, - Faciliated Trainings for Payments Products, industry trends, and cutting-edge product innovations to frontline teams; reduced response time to client issues by 20% through a team-wide understanding of payment ecosystems and protocols.

United Arab Emirates, Ae

- Implanted POS inventory Management system to ensure organizational POS-related assets are end-to-end tracked and monitored & reduced 50% of employee’s efforts while managing daily operations, - Quick deployment of POS terminals to maximize revenue and explore a new market,- Implementation, Testing & Production movement of 15 POS Applications and managed releases & projects,- Implementation of new products of Acquiring, E-Voucher, DCC & Loyalty on major business segments with appropriate training to the field staff to convey the same to merchant staff for the success of the product, - Completed special projects & BAU tasks within the agreed turnaround time and review Support for Management Information System (MIS) with the line manager to improve the service quality,

- Contract administrative to ensure that project contracts and bids are completed and filed on time. - Managed various aspects of construction projects together with contractual advice & Dispute resolution. - Ensure operations course smoothly within departments such as information and data processing, scheduling, and stakeholder management.- Supervise Project operations and change management, project planning, implications of health and safety regulations.- Preparing Interim payment claims, authorization of Sub Contractor IPC & Price Variation & Recovered 6% of the project cost through price variations.

- Interim payment assessment regarding quoted rates and quantities of different projects & Contract Administration - Analyzing rates & Advice on contractual disputes, cost planning, and commercial management during the entire life cycle of the project from inception to completion.

- Established automated system for Interim Payment Claim, Price Variation and saved time for 03 fulltime employees. - Managed subcontract & their bills.- Analyzing rates, outcomes and writing detailed progress reports.

- Performed multifaceted general organizational support.- Preserve records for stakeholders.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor Of Commerce - Bcom, Business/Commerce, General

Facility Of Science, Physical Sciences