Led a team of agents to enhance customer satisfaction through effective leadership.Introduced customer service policies via Zendesk and SAP, elevating the overall experience.Ensured uniform and efficient customer support across regions through coordinatedteam efforts.Exceeded customer expectations by promptly addressing inquiries via chat, email, andphone.Maintained precise customer communication records using Outlook and Microsoft365

Developing and maintaining strong relationships with clients to ensure project satisfaction.Collaborating with clients to define project objectives, deliverables, and timelines.Providing regular updates on project progress, addressing client concerns, and managing expectations.Creating compelling proposals that effectively communicate project value and address client needs.Ensuring proposals are accurate, well-structured, and aligned with company standards.Delivering persuasive presentations to clients to secure new business.Assigning team members and resources to projects based on skills and availability.Identifying, assessing, and mitigating potential risks to project success.Overseeing project quality standards and ensuring deliverables meet client expectations.Identifying potential clients and understanding their needs.Building relationships with industry professionals to generate leads.Collaborating with sales teams to develop sales strategies and close deals.

Delivered exceptional customer support across live chat, email, and phone channels,catering to the Middle East market.Ensured swift resolution of rider concerns, upholding safety and client contentment.Effectively communicate with clients in Urdu and English languages.Collaborated closely with the Rider Support team, contributing to the refinement ofsupport procedures.

Provided outstanding customer support through phone, email, and chat channels atTelenor Retail Services.Utilized CRM tools to manage inquiries, guaranteeing prompt and accurate resolutions.Fostered collaboration with cross-functional teams to deliver a seamless customerexperience.Showcased proficiency in diagnosing and resolving technical issues while offeringeffective solutions.