Shobhit Modi Email & Phone Number

Mumbai, Mh, In

Mumbai, Mh, In

Mumbai, Maharashtra, India

Led a 3-member team to run customer experience team centrally (Rev: $8M)• Centralized customer experience operations, managing an $8M revenue stream, driving an $850K increase in profitability.• Developed AI-powered content creation innovations, resulting in a 52% reduction in escalations and 50% decrease in customer churn.• Implemented bottom-up pricing structure and established 'deal desk', generating potential $1M in cost savings.Managed a $500K category with zero churn, securing $200K in new deals while onboarding 5 new clients across the US and Asia.• Delivered and managed $350K revenue end to end along with managing operations and client communication.

Mumbai, Maharashtra, India

Oversaw P&L of Language Category (Rev: $750K)• Defined operational metrics and established company-wide visibility by spearheading the implementation of Metabase, leading toa 12% increase in gross margins and 20% improvement in on-time delivery and reduced reworks by 25%.• Successfully launched and scaled a new category, achieving $750K in revenue within the first year of operations.• Led creator benchmarking initiatives, resulting in a 22% reduction in escalations and a 20% increase in creator NPS.

Mumbai, Maharashtra, India

Headed city operations for Mumbai for Home Painting category (Rev: $1.5M)• Led a 5-member team in category transformation project, resulting in a 50% increase in NPS and a 7% reduction in escalations.• Developed a bottom-up pricing structure, leading to a 7% increase in sales conversion and a $12M revenue increase.• Implemented partner payout journey on product platform along with its training in 1 month for over 800 partners across India• Achieved record-high revenue of $1.5M in Mumbai and delivered a record-breaking 5200 projects, with a 94% fulfillment rate.

Mumbai, Maharashtra, India

Launched a student upskilling program, the second company to do so in India• Launched the company's second Income Share Agreement program, exceeding $200K in revenue within 6 months of launch.• Partnered with over 100 multinational companies and startups to drive hiring of 500 students through Expertrons' platform.

Bachelor Of Technology - Btech, Mechanical Engineering, 2.74/4

Activities and Societies: American Society of Mechanical Engineers (ASME) • Led AutoCAD training program for 80 students over a day.

Education record