Shobith Kumar Email & Phone Number

Mandya, Karnataka, India

Passionate about fostering positive change in the dairy industry, I am a dedicated Dairy Extension Officer committed to enhancing the productivity and well-being of dairy farmers. With a solid background in agriculture and a focus on sustainable practices, I bring a unique blend of expertise to drive success in dairy farming.Key Skills:Dairy Farm Management: Proficient in implementing effective strategies for optimal herd health, nutrition, and overall farm management.Extension Services: Skilled in providing outreach and education to farmers, offering valuable insights into the latest industry trends, best practices, and technological advancements.Collaborative Leadership: Adept at building strong relationships with farmers, agricultural organizations, and stakeholders to facilitate knowledge exchange and collaborative initiatives.🌱 Areas of Expertise:Herd Health Management: Implementing preventive health programs to ensure the well-being of dairy cattle and improve overall productivity.Nutritional Optimization: Advising on balanced diets and nutritional programs to enhance milk production and quality.Technology Integration: Keeping abreast of cutting-edge technologies and incorporating them into dairy farming practices for increased efficiency.Training and Education: Conducting workshops, seminars, and one-on-one sessions to empower farmers with the latest knowledge and skills.

● Onboarding the clients with after-sales support● Collaborating with the development team and Product Manager● Building and maintaining customer relationships● Monthly scheduled meeting with the assigned clients to check their product usage.● Maintaining the Knowledge Base of the product.● Provide training, collect reviews and case studies from customers when required.● Handling customer in all modes of communications (including call, remote, chat and emails)● Handle Escalations.● Training and refreshment classes to the new and existing teammates.

Bengaluru, Karnataka, India

Senior service CoordinatorWork within the defined Incident, Request, Asset, and Change ManagementprocessesEnsure problem root cause analysis is performed in accordance to SAS’ ProblemManagement StandardsPerform all job-related responsibilities with minimal management direction andguidanceManage support interactions through the IT Service Management SystemPerforms other duties as assigned by management Assist Management in gathering information andcreating processes, procedures,and policies

Bengaluru, Karnataka, India

Application Development associateSecured PeopleSoft tools certification• Completed splunk certification.• Worked as critical resources for application support team.• Monitored all alerts and if any Inbound/Outbound jobs failed worked on it. Informedthe POC in case of any issue.• Proactively monitoring all alerts.• Attended various KT sessions for various applications to understand them betterWhich in turn will help in solving issues and alerts.• Attended town hall meetings to know and get ideas regarding new automation andnew updates in project• Handled DB applications.• Gave KT to new joiners and helped them on different applications and making themfamiliar with alerts and jobs to be monitored on a daily basis.• Understand and analysed issues by communicating and interacting with teammates.• Was a part of automation development team.• Identified manual processing deficiencies, and instituted automation techniqueswhich reduced manual labour and increased work flow efficiency.• Reduced processing time by analysing job schedules and implementing appropriatemodifications.• Supported weekend systems upgrades: provided technical support and knowledge ofsystem availability times; in need of back outs, would set up conference calls toengage technical resources to coordinate action plan• Attended daily status meeting to follow-up and resolve outstanding group issues• Acknowledged all requests on mail and chatroom and helped clients in fetchinginformation they required.• Worked on ORT’s, did negative testing and raised issues in case of any defects.