Shobhit Mathur Email & Phone Number

Mumbai, MH, IN

Mumbai, Maharashtra, India

I lead the organization's customer experience strategy, ensuring that customers get increasing value from our products and services, which in turn drives renewals and growth. While I directly manage professional services, technical support, customer success, and solution consulting, I also make sure every employee adopts a customer-first approach.

Kuala Lumpur, Malaysia

As the Chief Commercial Officer, I successfully transformed the company from a services business into a well-oiled SaaS solution provider with over 70 customers across Asia – the objective I was hired for. Built a phenomenal ecosystem comprising the likes of Aon, Hogan, SAP, PwC, Deloitte and, many other partner organizations. I understood the market.

Bengaluru Area, India

Hired to chart out and execute the growth strategy. Achieved manifold growth, transformed the company into a well-recognized subscription business and a well-oiled growth engine. Understood the market opportunity, built industry connects, defined the sales and consulting strategy, shaped the product roadmap, driven the international expansion, and built a.

Bangalore, New York

I joined Eka in 2004, when it had just started operations, and was the third employee. Since then, I have played various roles in Eka, all of them focused on the business and commercial aspects – sales, presales, marketing, account management and more recently product management. As Head of Product Management, I am responsible for the complete product.

Bangalore

As Presales Head, I held end-to-end responsibility for managing the entire presales process involving functional and technical evaluation cycles with prospective customers. Included product presentations to key decision makers, running workshops, RFP responses and proposals.

Took over VST Natural Products and I was moved to the international division. Managed sales operations for Europe, and briefly N America, for supermarket chains such as Aldi, Rewe and Carrefour. Heavily involved in account management, planning and execution, sales and sales order management, agri sourcing and procurement, production planning and shipment..

Setup the domestic retail business operations and grew the food service business. Responsibilities covered product portfolio creation, branding, packaging, pricing, distribution channel setup, promotion and execution. Brand "Snackle" was launched in 8 metros across India.

Mib, International Business

Ba Hons, Economics

Computer Science