Hi Everyone, I'm a Civil Engineer and passed out in 2019 from RGPV University. As a profession, I've been working as a Customer Success Manager, senior associate, and technical support specialist for 6 years. I understand customers' needs and concerns quickly, and I constantly work to find a solution in a constructive way to uphold cx's trust and ensure that every customer has the best possible experience. In the last 6 years of tenurity, I've been working with US, UK, Canada, South Africa & Indian customers. In my journey, I've given exceptional service to each customer.As a Customer Success Manager, I've managed more than $2M+ ARR accounts and excelled excellent numbers in upselling and cross-selling. Additionally, have retained so many customers and given the best-controlled churn based on my portfolio. Furthermore, I've received many positive evaluations on various platforms that helped to strengthen the company's reputation.My key responsibilities included: 1. Product Demonstration & product installation.2. Follow-up with customers to identify their pain points for better retention, adoption & churn control.3. Upselling & Cross-selling.4. Forecasting reports of renewal, cancellation, up-selling, and customer account health Matrics.5. Expert in escalation handling and improving customer experience.6. Expert as a Senior Associate, Technical Support Specialist, CSM, and Retention & Growth.Thank you!